Team Leader, Patient Engagement for Diabetic Screening

InHealth Group Limited; Middlewich; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Learning and development opportunities

Well-being hub

Employee Assistance Programme

Monthly awards and recognition

Refer a friend bonus

Discounts on InHealth services

Cycle to Work

Professional memberships

Job summary

InHealth Group Limited in Middlewich is looking for a Team Leader to inspire and develop a team of Patient Coordinators within our Diabetic Eye Screening service. You will drive performance, deliver exceptional patient care and continuously improve processes to prevent sight loss.

You will lead, coach and support the team, manage workloads and build a positive culture while ensuring KPIs, SLAs and data protection standards are met in a busy, on-site Patient Engagement Centre.

Qualifications

• Previous experience leading, supervising or coaching a team.
• A strong customer or patient-focused background.
• Excellent communication and interpersonal skills.
• The ability to motivate, engage and develop others.
• Strong organisational skills with the ability to prioritise effectively.
• Confidence in handling challenging situations and making informed decisions.
• A proactive approach to problem-solving and continuous improvement.
• Good attention to detail and a commitment to quality and compliance.
• Experience using Microsoft Office and other business systems.

Responsibilities

• Leading, coaching and motivating a team of Patient Coordinators to achieve performance targets and deliver excellent customer service.
• Monitoring KPIs, SLAs and quality standards, providing regular feedback and development support.
• Managing escalated patient enquiries and complaints professionally, sensitively and effectively.
• Identifying opportunities for process improvements and supporting the implementation of service enhancements.
• Ensuring compliance with company policies, quality standards, data protection requirements and health and safety procedures.
• Supporting the recruitment, onboarding and training of new team members.
• Managing workloads and resource allocation to ensure the smooth day-to-day operation of the service.
• Building a positive, inclusive and high-performing team culture.
• Working closely with colleagues and stakeholders to continually improve patient experience and service delivery.

Skills

Leadership

Coaching

Customer focus

Communication

Organisational skills

Decision making

Problem solving

Attention to detail

MS Office

Education

GCSEs or equivalent

Customer service/Healthcare exposure

Job description

InHealth Group Limited in Middlewich is looking for a Team Leader to inspire and develop a team of Patient Coordinators within our Diabetic Eye Screening service. You will drive performance, deliver exceptional patient care and continuously improve processes to prevent sight loss.

You will lead, coach and support the team, manage workloads and build a positive culture while ensuring KPIs, SLAs and data protection standards are met in a busy, on-site Patient Engagement Centre.