Customer Service Advisor

NHS Jobs; Middlewich; On-site; GBP 22,000 - 27,000; Full time

Job summary

InHealth, supporting the NHS Diabetic Eye Screening Programme, is hiring a Customer Service Advisor in Middlewich. Youll handle calls from patients, provide accurate information about eye care, and encourage attendance at screenings.

This full-time role offers a salary of £24,852.66 and shifts 8am-4pm, 9am-5pm, or 12pm-8pm, with occasional late shifts and a Saturday every 4-6 weeks.

A positive, patient-focused approach and clear communication are essential, along with reliability and teamwork.

Qualifications

• To be successful in this role: Warm, friendly and positive with a passion for excellent customer service
• Strong written and verbal communication skills
• Approachable, reliable and hardworking
• A genuine peopleperson who enjoys helping others and working as part of a team

Responsibilities

• Handle inbound and outbound calls relating to diabetic eye screening
• Address patient queries and concerns in a professional and timely manner
• Encourage and support patients to attend screening appointments
• Accurately record patient interactions, feedback and any followup actions
• Work towards performance targets to support personal development
• Maintain a friendly, professional and empathetic approach at all times
• Follow robust quality assurance procedures to meet national standards

Job description

Customer Service Advisor Location: Universal House, Erf Way, Middlewich Salary: £24,852.66 Hours: Full-time | Current shift pattern includes 8am-4pm, 9am-5pm and 12pm-8pm, Monday to Friday. You'll typically work 2-3 late shifts per month and 1 Saturday every 4-6 weeks (8am-12pm). Please note: the nearest bus stop is approximately one mile away, so we recommend that applicants hold a valid driving licence for ease of travel.

About InHealth

InHealth has been a proud supporter of the NHS Diabetic Eye Screening Programme since 2011 and now delivers fully managed services nationwide. To support efficiency and improve user experience, we have developed our own bespoke software that allows us to adapt quickly to the needs of both patients and colleagues.

The Role

As a Customer Service Advisor, youll play a vital role in supporting patients by delivering exceptional customer service over the phone. Handling both inbound and outbound calls, youll help patients with enquiries, encourage attendance at screening appointments, and provide clear, accurate information about diabetic eye care. This role is ideal for someone who enjoys speaking to people, solving problems, and making a positive difference to patient experience.

Key Duties

• Handle inbound and outbound calls relating to diabetic eye screening
• Address patient queries and concerns in a professional and timely manner
• Encourage and support patients to attend screening appointments
• Accurately record patient interactions, feedback and any followup actions
• Work towards performance targets to support personal development
• Maintain a friendly, professional and empathetic approach at all times
• Follow robust quality assurance procedures to meet national standards

To Be Successful in This Role

• Warm, friendly and positive with a passion for excellent customer service
• Strong written and verbal communication skills
• Approachable, reliable and hardworking
• A genuine peopleperson who enjoys helping others and working as part of a team