Business Support Team Leader

Ncic; Workington; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27-day holiday

NHS Discounts

Salary Sacrifice schemes

Cycle to Work

Vivup

Job summary

NCIC is seeking a Business Support Team Leader to oversee a busy admin hub delivering high quality clerical services to local health professionals and service users in a rural setting.

The post sits under a Business Support Manager and will lead a team providing secretarial support to senior medical and management staff, ensuring efficiency and standardised procedures across locality-based services.

Qualifications

• Extensive secretarial skills and competencies.
• Experience in health setting and with Rio.
• Proficient in audio typing and minute taking.
• Ability to work in team or alone under pressure.

Responsibilities

• Lead and motivate a team to deliver admin support.
• Manage performance and ensure quality standards.
• Develop standardised administrative approaches.
• Provide line management supervision to staff.
• Prioritise workload and initiate tasks independently.

Skills

Secretarial skills

Microsoft Office

Audio typing

Communication skills

Team leadership

Confidentiality

Medical terminology

Meeting minutes

Customer service

Education

GCSE English

NVQ Level 4 administration

Relevant experience

Tools

Rio

Microsoft Word

Microsoft Excel

Internet

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

The Business Support Team Leader will manage the provision of an efficient, effective and high quality administrative and clerical service to support health and social care professionals and service users/patients within a community based team. To provide a comprehensive secretarial and administrative service to senior medical staff and senior management staff.

The role will report to a Business Support Manager, who has overall responsibility for an administrative hub of services. The teams that the Team Leader would be responsible for may include those supporting:

A defined community based service (locality or district wide in nature)

Main duties of the job

Lead and motivate a team within an admin hub environment to deliver administrative support to a range of locality based clinical services/ single point of access service / reception / switchboard services as defined in role objectives.

Manage the team’s performance and deliver activity within agreed standard operating procedure and to defined quality standards.

Develop and implement standardised approaches to administrative work within the area of responsibility

Provide line management supervision and guidance to the Senior Assistants and the Assistants.

In undertaking the role the post holder will be required to initiate own tasks and prioritise own workload.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts*
• Salary Sacrifice schemes including lease cars and Cycle to Work*
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
• *Subject to eligibility

Person specification

Experience

• Extensive secretarial skills and competencies
• Ability to work within a range of settings with a wide range of Trust personnel
• Good knowledge of Microsoft applications and the internet
• Thorough knowledge and understanding of all secretarial and office management duties
• Ability to take minutes of meetings
• Understanding of confidentiality issues
• Knowledge of medical terminology
• Experience of working within a health setting
• Experience working with Rio

Skills

• Excellent communication skills – verbal and written
• Very accurate audio typing/word processing skills
• Ability to work as part of a team and also alone
• Excellent organisational skills
• Ability to deal compassionately and professionally with clientele and relatives under stressful circumstances
• Experience of dealing with difficult and/or distressed patients and containing anxiety
• Ability to work on own initiative and under pressure
• Ability to respond appropriately to telephone and other issues with tact, diplomacy and discretion
• Needs to be able to respond to unpredictable work patterns
• Able to prioritise workload
• Highly organised and efficient, capacity to work effectively under pressure and produce quality work to deadlines
• Must be adaptable and open to change

Qualifications

• Minimum GCSE qualification in English Language or equivalent
• NVQ Level 4 administration or relevant experience

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.