ICC Hub Coordinator (Eden)

North Cumbria Integrated Care NHS Foundation Trust; Penrith; On-site; GBP 26,000 - 27,000; Full time

Job summary

North Cumbria Integrated Care NHS Foundation Trust is seeking an ICC Hub Coordinator (Eden) to support patient care by coordinating community hub services across Cumbria. The role involves working within a multidisciplinary team and providing essential administrative support.

You will cover an 37.5 hour week with shifts from 08:00 to 20:00 as needed, including weekends and bank holidays. Enthusiasm for flexible working and travel to hubs across the region is required.

Qualifications

• GCSEs in Maths and English at minimum.
• Level 2/3 certificates in Business Administration or Customer Service.
• Business Administration Apprenticeship completed.
• Experience with NHS electronic systems (EMIS, ICE, STRATA).

Responsibilities

• Support MDT by developing and maintaining admin systems.
• Perform a range of administrative duties under supervision.
• Cover rota 08:00–19:00 Mon-Fri and 08:00–16:00 weekends.
• Ensure the office environment is safe and well-organised.

Skills

Administrative experience

GDPR familiarity

Telephone skills

Independent travel

Education

GCSE Maths & English

Business Admin certs

Business Admin Apprenticeship

Tools

Microsoft Office

NHS systems (EMIS)

ICE / STRATA

Job description

North Cumbria Integrated Care NHS Foundation Trust

ICC Hub Coordinator (Eden)

The closing date is 21 October 2026

Are you passionate about patient care and helping patients to remain in their own homes and prevent hospital admissions?

Our service currently operates 08:00 to 19.00 Monday - Friday and 08:00- 16:00 at weekends and bank Holidays. There is an aspiration that the hub operating hours will extend to working 08:00-20:00 at some point in the future.

Therefore the post requires the candidate to be fully flexible and able to cover all shifts. Shift lengths are 7.5 hours per day. Full time post is 37.5 hours per week.

This service also operates on weekends and Bank Holidays- enhancements are paid when working these days.

There are 7 ICC Hubs in total in Cumbria of which you will be expected to cover from time to time (Travel/ Mileage will be paid).

Main duties of the job

As an Administrator in a Multi-disciplinary team, work with other administrators and health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to highest possible standard.

As an Administrator working under the general direction of the Senior Hub Coordinator undertake a range of of administrative duties. Develop and maintain administrative systems, procedure and records to enable the team to deliver effective community services and to ensure that the office environment is safe, appropriately maintained and equipped.

You will be required to participate in a rota to provide cover between 08:00 and 19.00 Monday to Friday, 08:00 to 16:00 at Weekends and Bank Holidays. There is an aspiration that the hub operating hours will extend to working 08:00-20:00 at some point in the future.

About us

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.

• Being a clinically led organisation
• Quality and safety at the heart
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

JOB DESCRIPTION:

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP:

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicy for eligible vacancies.

AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Person Specification

Qualifications

• GCSE (A - C) (9 - 4) Maths and English or equivalent
• Level 2 or 3 certificates or diplomas in Business Administration or Customer Service.
• Business Administration Apprenticeship.

Knowledge and Experience

• Demonstrable experience in an administrative role
• Demonstrable experience of working with electronic management systems
• Demonstrable experience in the use of Microsoft Office programmes
• Able to work independently without direct supervision
• Demonstrable experience of customer service, answering phone calls and communicating with a range of stakeholders
• Demonstrable experience of working with data protection and privacy as set out by the General Data Protection Regulation (GDPR)
• Experience of health or social care environments
• Experience of using NHS electronic systems i.e. EMIS, ICE, e-Community, STRATA
• Excellent telephone skills with clear customer service skills providing support and assistance to those who need it
• To be friendly, tactful, articulate, sympathetic and self-motivated
• Ability to adjust to changing priorities and tasks whilst identifying and resolving issues efficiently
• Ability to prioritise tasks and deadlines ensuring accuracy and completeness in all tasks
• Committed to the values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals.

Personal Circumstances

• Able to travel independently
• Able to work 7 days per week 08:00 to 20:00
• Able to work at different locations to provide holiday/sickness/vacancy cover

Other Requirements

• Act in ways that support equality and value diversity
• Able to travel independently of public transport
• Able to work flexibly to meet the needs of the service
• Able to work 7 days per week 08:00 - 20:00

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North Cumbria Integrated Care NHS Foundation Trust

£25,760 to £27,476 a yearPer Annum Pro Rata