ICC Hub Coordinator (Eden)

Ncic; Penrith; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

27-day holiday scheme

NHS Discounts

Salary Sacrifice schemes

Vivup counselling service

Job summary

NCIC in Penrith is seeking an administrative professional to join the multi-disciplinary team at The Lonsdale Unit. The post offers part-time hours (22.5 per week) with potential shift patterns across weekdays and weekends, and mileage/travel between ICC hubs is paid.

You will develop and maintain admin systems, support patient-centred community care, and work under the Senior Hub Coordinator to ensure accurate records and safe office environments. DBS checks and visa considerations are noted.

Qualifications

• GCSE Maths and English (A*-C) or equivalent.
• Level 2/3 certificates or diplomas in Business Administration or Customer Service.
• Business Administration Apprenticeship.

Responsibilities

• Develop and maintain administrative systems and records for community services.
• Work with multis disciplinary team to deliver integrated care.
• Participate in a rota to provide cover 08:00–20:00 when required; travel between hubs as needed.

Skills

Administrative experience

Microsoft Office

Education

GCSE Maths and English (A*-C) or equivalent

Level 2/3 certificates or diplomas in Business Administration or Customer Service

Business Administration Apprenticeship

Tools

Microsoft Office

EMIS

ICE

e-Community

STRATA

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Main area 205095 Eden ICC Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 22.5 hours per week (See job description for details around working pattern) Job ref 262-A-26-7952812-C

Site The Lonsdale Unit. Penrith Hospital Town Penrith Salary £25,760 - £27,476 Per Annum Pro Rata Salary period Yearly Closing 21/10/2026 23:59

Job overview

Are you passionate about patient care and helping patients to remain in their own homes and prevent hospital admissions?

Our service currently operates 08:00 to 19.00 Monday - Friday and 08:00- 16:00 at weekends and bank Holidays. There is an aspiration that the hub operating hours will extend to working 08:00-20:00 at some point in the future.

Therefore the post requires the candidate to be fully flexible and able to cover all shifts. Shift lengths are 7.5 hours per day. Full time post is 37.5 hours per week.

This service also operates on weekends and Bank Holidays- enhancements are paid when working these days.

There are 7 ICC Hubs in total in Cumbria of which you will be expected to cover from time to time (Travel/ Mileage will be paid).

Main duties of the job

As an Administrator in a Multi-disciplinary team, work with other administrators and health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to highest possible standard.

As an Administrator working under the general direction of the Senior Hub Coordinator undertake a range of of administrative duties. Develop and maintain administrative systems, procedure and records to enable the team to deliver effective community services and to ensure that the office environment is safe, appropriately maintained and equipped.

You will be required to participate in a rota to provide cover between 08:00 and 19.00 Monday to Friday, 08:00 to 16:00 at Weekends and Bank Holidays. There is an aspiration that the hub operating hours will extend to working 08:00-20:00 at some point in the future.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.

• Being a clinically led organisation
• Quality and safety at the heart
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

JOB DESCRIPTION :

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP:

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person specification

Qualifications

• GCSE (A - C) (9 - 4) Maths and English or equivalent
• Level 2 or 3 certificates or diplomas in Business Administration or Customer Service.
• Business Administration Apprenticeship.

Knowledge and Experience

• Demonstrable experience in an administrative role
• Demonstrable experience of working with electronic management systems
• Demonstrable experience in the use of Microsoft Office programmes
• Able to work independently without direct supervision
• Demonstrable experience of customer service, answering phone calls and communicating with a range of stakeholders
• Demonstrable experience of working with data protection and privacy as set out by the General Data Protection Regulation (GDPR)
• Experience of health or social care environments
• Experience of using NHS electronic systems i.e. EMIS, ICE, e-Community, STRATA
• Excellent telephone skills with clear customer service skills providing support and assistance to those who need it
• To be friendly, tactful, articulate, sympathetic and self-motivated
• Ability to adjust to changing priorities and tasks whilst identifying and resolving issues efficiently
• Ability to prioritise tasks and deadlines ensuring accuracy and completeness in all tasks
• Committed to the values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals.

Personal Circumstances

• Able to travel independently
• Able to work 7 days per week 08:00 to 20:00
• Able to work at different locations to provide holiday/sickness/vacancy cover

Other Requirements

• Act in ways that support equality and value diversity
• Able to travel independently of public transport
• Able to work flexibly to meet the needs of the service
• Able to work 7 days per week 08:00 - 20:00

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Melanie Reynolds Job title Senior Hub Coordinator Email address [e-mail] Telephone number 01946 853333 Additional information Emails are normally checked Monday - Thursday. please add option 2 to the phone number

If you have problems applying, contact

Address South Parkhouse Building
Baron Way
Kingmoor Park
Carlisle
Cumbria
CA6 4SJ
Telephone [phone]