Patient Services Training Lead – Waiting List & Admin

Northern Lincolnshire and Goole NHS Foundation Trust; Grimsby; On-site; GBP 24,000 - 28,000; Full time

Job summary

Northern Lincolnshire and Goole NHS Foundation Trust is seeking a Training Lead within the Patient Services team to develop and deliver comprehensive training on waiting list management and clinical administration processes. The role supports the Training Co-ordinator and contributes to a robust training plan across the Trust.

The post emphasizes creating standard operating procedures, delivering sessions to diverse staff, and using Power BI data to identify trends and improve training

Qualifications

• Experience in planning and delivering training sessions.
• Ability to analyse data reports and identify trends for training needs.
• Ability to produce standard operating procedures to support users.

Responsibilities

• Support the Patient Services Training Co-ordinator and deliver waiting list management training.
• Plan regular and ad hoc training sessions for new starters and refresher training.
• Develop and implement documented SOPs for waiting list management and clinical administration.
• Deliver training to staff at varying levels across the Trust.
• Analyse Power BI reports to identify trends and training needs.

Skills

Training delivery

Power BI analysis

Training planning

SOP development

Tools

Power BI

Job description

Northern Lincolnshire and Goole NHS Foundation Trust is seeking a Training Lead within the Patient Services team to develop and deliver comprehensive training on waiting list management and clinical administration processes. The role supports the Training Co-ordinator and contributes to a robust training plan across the Trust.

The post emphasizes creating standard operating procedures, delivering sessions to diverse staff, and using Power BI data to identify trends and improve training