Assistant Waiting List Officer

Oxford University Hospitals NHS Foundation Trust; Oxford; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is recruiting for a Waiting List administration role to support the smooth management of inpatient waiting lists and elective scheduling. You will work as part of a team to ensure accurate patient records and timely admissions, contributing to delivery against RTT targets.

The post holder will assist with registration, scheduling, and capacity management within the Trust's outpatient and inpatient services, ensuring data quality and efficient

Qualifications

• Excellent communication skills both written and verbal.

Responsibilities

• Register patient records accurately for pre-assessment and elective admissions.
• Assist Waiting List Officer to add patients to the Inpatient Waiting List within 24 hours.
• Help schedule surgery dates in priority order and manage cancellations.
• Maximise elective capacity and prevent breaches when possible.
• Ensure 18-week RTT pathway is correct in EPR and update accordingly.
• Support PTL management and attend weekly PTL meetings.
• Record clinician annual leave and theatre schedules to maintain waiting times.
• Book all pre-operative assessment appointments for patients.
• Contribute to Elective Access Policy and related processes.
• Undertake Clinic Prep duties as required.

Skills

Excellent communication

Written communication

Tools

EPR (electronic patient record)

Job description

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

The post holder will assist the Waiting List Officers with the weekly validation of the Trusts' patient tracking list (PTL) and identifying any capacity issues and patients that cannot be treated within the Cancer and 18 week Referral to treatment (RTT) targets.

Main duties of the job

The post holder is one of a team responsible for effectively managing the smooth coordination of the Inpatient waiting list service for the Directorate and ensuring that elective targets in relation to ensuring Inpatient Waiting Lists, Admissions, pre-operative and post-operative waiting times are met at both in a consistent and timely manner. Please see full job description and responsibilities on the below link

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

Detailed job description and main responsibilities

• Ensure accurate and comprehensive registration of patient records and clinical details for pre-assessment appointments and elective admissions are added onto EPR in a timely manner, according to agreed standards, (the Trusts' Elective Access Policy and Data Quality).
• The post holder will assist the Waiting List Officer to ensure that all patients are added to the Inpatient Waiting List within 24 hours from any ‘decision to treat’.
• (Assist waiting list officers to) ensure that all patients on the Inpatient Waiting List are given surgery dates in accordance with clinical priority and length of wait.-
• (Assist waiting list officers to) ensure that the appropriate action is taken following both patient and hospital cancellations, such that the utilisation of elective capacity is maximised.
• Ensure that the patients’ 18 week RTT pathway is correct on EPR before undertaking any changes.
• Highlight any capacity issues or potential Cancer or 18 week breaches and where possible prevent these with the support of the Waiting List Officer.
• To support the Waiting List Officer manage designated patient tracking lists (PTL) and attend weekly PTL meetings with the management teams.
• To ensure all clinician annual leave and changes in inpatient theatre schedules are accurately recorded on the electronic patient record (EPR) that the affected inpatient sessions are proactively maintained such that maximum waiting times are met and capacity is fully utilised. As such the post holder will liaise closely with clinicians, managers, nursing and administrative staff.
• To book all pre-operative assessment appointments for patients ensuring that all patients are pre-assessed prior to any surgery date.
• The post holder is expected to develop an understanding of the Trust Elective Access Policy and related procedures, and to make a positive contribution to the ongoing development of elective administration processes.
• To undertake Clinic Prep duties as required by the service

Person specification

Experience and Skills

• Excellent communication skills both written and verbal