Patient Services Specialist: Fertility Clinic

Care Fertility; Woking; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

33 days annual leave (pro rata)

Pension scheme

Life assurance

Retail discounts

Wellbeing hub

Job summary

Care Fertility Woking is seeking a Patient Services Executive to be the first point of contact for patients, providing compassionate, expert and seamless support throughout their fertility journey. This administrative-based role is permanent and located at Care Fertility Woking.

You will work closely with clinical and administrative teams to deliver a professional service, manage appointments, handle calls and inquiries, and help ensure every patient experience reflects our values.

Qualifications

• Experience in a patient-facing or customer service role, ideally within a healthcare setting.
• NHS experience is highly desirable, including knowledge of NHS systems and processes.
• Strong administrative and organisational skills with excellent attention to detail.
• Excellent time management skills and the ability to prioritise and manage multiple tasks.
• Outstanding communication and interpersonal skills, with empathy and compassion.

Responsibilities

• Be the first point of contact for patients and deliver compassionate, expert support.
• Provide seamless administrative assistance and coordinate patient journeys.
• Work closely with clinical and administrative teams to ensure professional service.

Skills

Patient-facing experience

NHS experience

Admin & organisation skills

Time management

Communication skills

Job description

Care Fertility Woking is seeking a Patient Services Executive to be the first point of contact for patients, providing compassionate, expert and seamless support throughout their fertility journey. This administrative-based role is permanent and located at Care Fertility Woking.

You will work closely with clinical and administrative teams to deliver a professional service, manage appointments, handle calls and inquiries, and help ensure every patient experience reflects our values.