Patient Service Executive

CARE fertility; Bath; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

33 days' annual leave pro rata

Pension scheme

Life assurance

Retail discounts

Wellbeing hub

Job summary

Care Fertility Bath is hiring two Patient Services Executives to join our welcoming Bath team. The role is administration-focused, serving as the first point of contact for patients and ensuring compassionate, expert and seamless support throughout their fertility journey.

With NHS experience preferred and strong organisational skills, you will collaborate with clinical and admin colleagues to deliver exceptional patient care.

Qualifications

• Experience in a patient-facing or customer service role, ideally within a healthcare setting.
• NHS experience is highly desirable, including knowledge of NHS systems and processes (approximately two years' experience preferred).
• Strong administrative and organisational skills with excellent attention to detail.
• Excellent time management skills and the ability to prioritise and manage multiple tasks.
• Outstanding communication and interpersonal skills, with the ability to demonstrate empathy and compassion in every interaction.
• A proactive, flexible and supportive approach to work.
• A genuine commitment to delivering exceptional patient care and service.

Responsibilities

• Be the first point of contact for patients, delivering compassionate, expert and seamless support throughout their fertility journey.
• Work closely with clinical and administrative teams to reflect Care Fertility values in every patient experience.

Skills

Patient-facing

Customer service

NHS experience

Administrative skills

Time management

Communication

Empathy

Job description

Patient Services ExecutiveCare Fertility Bath37.5 hours per week | Monday to Friday between 8:00am and 6:00pm with weekend & bank holidays on a rota.Salary: £25,284.50 per annum FTEPositions available: 1x Permanent and 1x Fixed TermAbout the Role:At Care Fertility, we are dedicated to providing exceptional holistic fertility care guided by our core values of Compassion, Collaboration and Expertise. We believe every patient deserves empathetic, personalised care delivered by a team of knowledgeable professionals. Together, we create a welcoming environment where our expertise and teamwork help empower families on their journey to parenthood.We are looking for two Patient Services Executive's to join our team at Care Fertility Bath either on a permanent or fixed-term basis. In this vital administration-based role, you will be the first point of contact for our patients, ensuring they receive compassionate, expert and seamless support throughout their fertility journey.Working closely with both clinical and administrative teams, you will help ensure every patient experience reflects our values while delivering a professional and efficient service.What We're Looking For:-Experience in a patient-facing or customer service role, ideally within a healthcare setting.-NHS experience is highly desirable, including knowledge of NHS systems and processes (approximately two years' experience preferred).-Strong administrative and organisational skills with excellent attention to detail.-Excellent time management skills and the ability to prioritise and manage multiple tasks.-Outstanding communication and interpersonal skills, with the ability to demonstrate empathy and compassion in every interaction.-A proactive, flexible and supportive approach to work.-A genuine commitment to delivering exceptional patient care and service.Why Join Care Fertility?At Care Fertility, our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues can grow, develop and make a meaningful difference every day.We invest in our people and provide opportunities to build rewarding careers while helping patients achieve their dreams of starting or growing a family.What We Offer-A supportive and collaborative team environment.-Ongoing training and development opportunities.-The opportunity to make a meaningful impact on the lives of patients and families.-Career development within the UK's leading fertility treatment provider.Benefits Include:-33 days' annual leave (including public holidays), pro rata-Pension scheme-Life assurance-Retail discounts-Wellbeing hub and employee support resources-Additional employee benefitsAbout UsWe're Care Fertility, the UK's largest private provider of IVF and fertility treatment.We draw on the knowledge and expertise of more than 600 dedicated doctors, embryologists, nurses and support colleagues who work together to ensure our patients receive the very best fertility care.We are leading the future of fertility healthcare, combining innovative science with an exceptional and intuitive digital experience to support patients throughout their journey.We don't just care, we are Care.Ready to Apply?If you're passionate about delivering outstanding customer service and making a meaningful difference to patients and families, we'd love to hear from you.Join Care Fertility Bath and help us make family possible for everyone.