Patient Services Manager - Clinic Operations & Team Leadership

Care Fertility; Woking; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

33 days annual leave

Retail discounts

Wellbeing hub

Learning & development

Job summary

Care Fertility in Woking is seeking an experienced Patient Services Manager to lead the clinic's Reception and Administration teams, ensuring an exceptional patient experience from initial enquiry through treatment. The role reports to the Clinic Director and involves leadership across a fast-paced healthcare setting.

You will drive service excellence, monitor KPIs, manage daily workflows, support recruitment and training, and collaborate with multi-disciplinary teams to maintain high governance

Qualifications

• Experience managing customer-facing patient services, reception or admin teams.
• Strong organisational and workload management skills.
• Experience delivering against service, quality or performance targets.
• Excellent communication and interpersonal skills.
• Ability to motivate, coach and develop others.
• Strong attention to detail and IT systems confidence.
• Proactive problem-solving and continuous improvement mindset.
• Ability to work collaboratively across departments.

Responsibilities

• Leading and developing the Reception and Administration teams
• Creating a positive, patient-centred culture focused on exceptional service
• Managing daily workflows, resource planning, and operational priorities
• Monitoring performance, KPIs and service standards
• Ensuring a seamless patient journey from enquiry to treatment
• Supporting change initiatives and continuous improvement projects
• Maintaining high standards of compliance, governance and data accuracy
• Collaborating with multidisciplinary teams across the business
• Supporting recruitment, training and development of team members

Skills

Leadership

Customer service

People management

IT systems

Job description

Care Fertility in Woking is seeking an experienced Patient Services Manager to lead the clinic's Reception and Administration teams, ensuring an exceptional patient experience from initial enquiry through treatment. The role reports to the Clinic Director and involves leadership across a fast-paced healthcare setting.

You will drive service excellence, monitor KPIs, manage daily workflows, support recruitment and training, and collaborate with multi-disciplinary teams to maintain high governance