Patient Services Receptionist (Part-Time)

Gloucestershire Health and Care NHS Foundation Trust; Gloucester; On-site; GBP 12,000 - 18,000; Part time

Job summary

Gloucestershire Health and Care NHS Foundation Trust in Gloucester is recruiting two part-time Reception Administrators to join the Gloucester Hub at Pullman Place. Each role is 24 hours per week with a fixed pattern (8:30am–5pm) and two permanent positions.

You will welcome service users, manage calls and visitors, and provide a confidential reception and administrative service in a busy environment. The successful candidate should have reception/administration experience and excellent customer

Qualifications

• Experience in reception/administration settings.
• Strong customer service and communication skills.
• Ability to handle queries professionally and discretely.

Responsibilities

• Greet clients and visitors professionally and answer enquiries.
• Handle queries face-to-face or by phone with discretion.
• Record and pass messages to the correct department.
• Manage incoming/outgoing mail.
• Book rooms using the computerised booking system.
• Operate photocopier and scan docs to RiO.
• Photocopy and maintain forms and paperwork.
• Update client files in RiO and Case Note Tracker.
• Update building telephone lists as required.
• Complete weekly reception tasks (forms, bookings, sign-ins).
• Keep reception and waiting areas tidy and up-to-date.
• Provide cover for other admin staff when needed.

Skills

Reception experience

Customer service

Administrative skills

Job description

Gloucestershire Health and Care NHS Foundation Trust in Gloucester is recruiting two part-time Reception Administrators to join the Gloucester Hub at Pullman Place. Each role is 24 hours per week with a fixed pattern (8:30am–5pm) and two permanent positions.

You will welcome service users, manage calls and visitors, and provide a confidential reception and administrative service in a busy environment. The successful candidate should have reception/administration experience and excellent customer