Outpatient Access & Admin Coordinator - Flexible Hours

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS pension scheme

On-site nurseries

Generous annual leave

Discounts

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking an organised administrator to provide efficient reception and patient booking support across three sites (Cheltenham General, Gloucestershire Royal, and New Community Diagnostic Centre).

You will check demographics, update Trust systems, inform patients of delays, and handle calls with confidentiality and professionalism while maintaining a smart, welcoming front desk.

Qualifications

• GCSE English and Maths Grade C or above, or equivalent.
• Knowledge and awareness of health and safety issues, risk management and data protection act.
• Experience with dealing of public members.
• NVQ in Administration Level 3.

Responsibilities

• Provide efficient and courteous reception to patients.
• Check all demographics and update Patient Administration System in accordance with Trust policy.
• Inform patients of delays affecting the smooth running of clinics.
• Make appropriate follow up and communicate clearly with patients.
• Deal with telephone callers professionally and timely.
• Attend departmental meetings.
• Assist in managing bookings and liaising with Radiology appointment team.

Skills

Communication skills

Public interaction

Diary management

Multitasking

Organisational skills

Education

GCSE English and Maths

NVQ in Administration Level 3

Tools

Patient Administration System

Job description

Gloucestershire Hospitals NHS Foundation Trust is seeking an organised administrator to provide efficient reception and patient booking support across three sites (Cheltenham General, Gloucestershire Royal, and New Community Diagnostic Centre).

You will check demographics, update Trust systems, inform patients of delays, and handle calls with confidentiality and professionalism while maintaining a smart, welcoming front desk.