Patient Services Navigator

Mendip Vale Medical Group; Over; On-site; GBP 25,000 - 26,000; Full time

Job summary

Mendip Vale Medical Group is expanding and recruiting Patient Co-ordinators to join our 11-site network serving over 90,000 patients across North Somerset, Bristol, South Gloucestershire, Bath, Swindon and Wiltshire. You will assist and signpost patients, book appointments by telephone or at reception using a computerised system, create and maintain patient records, and ensure data governance and GDPR compliance.

Experience in reception/customer service within primary care is preferred.

Qualifications

• Experience in reception / customer service focused roles.
• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Responsibilities

• Assist and direct patients to appropriate service.
• Manage patient records and appointments.
• Work in telephone hub handling enquiries and booking.
• Maintain accurate records and ensure governance/GDPR compliance.

Skills

Reception experience

Primary care admin

EMIS patient records

Education

GCSE English & Maths

NVQ3 in Administration

Tools

EMIS

Job description

Mendip Vale Medical Group is expanding and recruiting Patient Co-ordinators to join our 11-site network serving over 90,000 patients across North Somerset, Bristol, South Gloucestershire, Bath, Swindon and Wiltshire. You will assist and signpost patients, book appointments by telephone or at reception using a computerised system, create and maintain patient records, and ensure data governance and GDPR compliance.

Experience in reception/customer service within primary care is preferred.