Patient Services Co-ordinator | Multisite Health Hub

Mendip Vale Medical Group; Worle; On-site; GBP 25,000 - 26,000; Full time

Job summary

Mendip Vale Medical Group is seeking a Patient Co-ordinator to join our friendly team across multiple sites. You will guide patients to the right service, book appointments by phone or at reception, and maintain accurate records with care and confidentiality.

Working in our telephone hub, you will help manage patient enquiries, support the Patient Services Manager, and ensure high-quality, GDPR-compliant patient care.

Qualifications

• GCSE English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field.
• NVQ3 in Administration or working towards.

Responsibilities

• Assist patient with enquiries and direct to appropriate service or professional.
• Manage patient expectations to provide high standard patient-focused service.
• Proactively communicate information between patients and healthcare professionals.
• Support appointment booking by telephone and at reception using a computerised system.
• Maintain accurate records and ensure information governance compliance.

Skills

Reception experience

Customer service

Admin duties

Education

GCSE English and Maths

NVQ3 in Administration

Tools

EMIS

Job description

Mendip Vale Medical Group is seeking a Patient Co-ordinator to join our friendly team across multiple sites. You will guide patients to the right service, book appointments by phone or at reception, and maintain accurate records with care and confidentiality.

Working in our telephone hub, you will help manage patient enquiries, support the Patient Services Manager, and ensure high-quality, GDPR-compliant patient care.