Patient Access & Services Coordinator

Mendip Vale Medical Group; West of England; On-site; GBP 25,000 - 26,000; Full time

Job summary

Mendip Vale Medical Group is expanding and seeks a Patient Co-ordinator to join our friendly practices serving over 90,000 patients across 11 sites in North Somerset, Bristol, South Gloucestershire and Bath, Swindon & Wiltshire. You will direct patients to the right service, book appointments, and maintain accurate records with GDPR compliance.

As a frontline contact in our telephone hub, you will handle enquiries, coordinate messages between patients and clinicians, and support the Patient

Qualifications

• Experience in reception / customer service focused roles.
• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Responsibilities

• Support the Patient Services Manager in delivering safe, efficient responses to patient requirements.
• Be the first point of contact in the telephone hub for patient enquiries and appointments.
• Book appointments by telephone and at the reception desk using a computerised system.
• Scan letters and file documents; manage patient address changes and forms as needed.
• Maintain accurate patient records and ensure data quality and governance compliance.
• Contribute to overall patient care by directing queries to the appropriate service.

Skills

Reception / customer service

Primary Care admin

EMIS patient records

Education

GCSE English & Maths

NVQ3 in Administration

Job description

Mendip Vale Medical Group is expanding and seeks a Patient Co-ordinator to join our friendly practices serving over 90,000 patients across 11 sites in North Somerset, Bristol, South Gloucestershire and Bath, Swindon & Wiltshire. You will direct patients to the right service, book appointments, and maintain accurate records with GDPR compliance.

As a frontline contact in our telephone hub, you will handle enquiries, coordinate messages between patients and clinicians, and support the Patient