Patient Care Navigator — Frontline Support

Menlo Park; Bristol; On-site; GBP 12,000 - 15,000; Part time

Job summary

Progressive GP Group of Practices in Patchway is seeking a Patient Co-ordinator to be the first point of contact for patients seeking help and guidance. You will listen, reassure and direct patients to the right healthcare professional, using your communication skills and empathy to make a real difference.

No healthcare experience is required as training is provided. The role offers Monday to Friday hours with a 20-hour post and opportunities for development within one of the South West's

Qualifications

• GCSE English and Maths (or equivalent experience).
• Experience in a customer-facing role.
• Strong communication skills.
• Commitment to delivering excellent service.

Responsibilities

• Be the first point of contact for patients contacting the practice.
• Help patients access the most appropriate healthcare service.
• Manage appointment requests and bookings.
• Provide excellent customer service both over the phone and face-to-face.
• Support patients with enquiries and administrative requests.
• Create and maintain accurate patient records.
• Process correspondence and documentation.
• Work closely with GPs, nurses and other healthcare professionals.
• Help ensure patients receive a safe, efficient and positive experience.

Skills

Customer service

Communication

Organisation

Empathy

Calm under pressure

Microsoft Office

Education

GCSE English and Maths

Tools

EMIS

Job description

Progressive GP Group of Practices in Patchway is seeking a Patient Co-ordinator to be the first point of contact for patients seeking help and guidance. You will listen, reassure and direct patients to the right healthcare professional, using your communication skills and empathy to make a real difference.

No healthcare experience is required as training is provided. The role offers Monday to Friday hours with a 20-hour post and opportunities for development within one of the South West's