Patient Co-ordinator — Start in Care with Training

Menlo Park; City Of London; Presencial; GBP 12.000 - 18.000; A tiempo parcial

Descripción de la vacante

Progressive GP Group of Practices is seeking a Patient Co-ordinator to be the welcoming first point of contact for patients. You will guide, reassure and connect patients with the right healthcare professional or service while handling administrative tasks.

The role welcomes individuals with customer service backgrounds and offers training, a supportive team, and clear progression opportunities across multiple sites in the South West region.

Formación

• GCSE English and Maths (or equivalent experience).
• Experience in a customer-facing role is essential.
• Strong communication skills are required.
• Commitment to delivering excellent service.

Responsabilidades

• Be the first point of contact for patients contacting the practice.
• Help patients access the most appropriate healthcare service.
• Manage appointment requests and bookings.
• Provide excellent customer service both over the phone and face-to-face.
• Support patients with enquiries and administrative requests.
• Create and maintain accurate patient records.
• Process correspondence and documentation.
• Work closely with GPs, nurses and other healthcare professionals.

Conocimientos

Communication

Customer service

Calm under pressure

Organisation

Computer skills

Educación

GCSE English & Maths

Herramientas

EMIS (desirable)

Descripción del empleo

Progressive GP Group of Practices is seeking a Patient Co-ordinator to be the welcoming first point of contact for patients. You will guide, reassure and connect patients with the right healthcare professional or service while handling administrative tasks.

The role welcomes individuals with customer service backgrounds and offers training, a supportive team, and clear progression opportunities across multiple sites in the South West region.