Patient Co-ordinator

Mendip Vale Medical Group; Worle; On-site; GBP 25,000 - 26,000; Full time

Job summary

Mendip Vale Medical Group is seeking a Patient Co-ordinator to join our friendly team across multiple sites. You will guide patients to the right service, book appointments by phone or at reception, and maintain accurate records with care and confidentiality.

Working in our telephone hub, you will help manage patient enquiries, support the Patient Services Manager, and ensure high-quality, GDPR-compliant patient care.

Qualifications

• GCSE English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field.
• NVQ3 in Administration or working towards.

Responsibilities

• Assist patient with enquiries and direct to appropriate service or professional.
• Manage patient expectations to provide high standard patient-focused service.
• Proactively communicate information between patients and healthcare professionals.
• Support appointment booking by telephone and at reception using a computerised system.
• Maintain accurate records and ensure information governance compliance.

Skills

Reception experience

Customer service

Admin duties

Education

GCSE English and Maths

NVQ3 in Administration

Tools

EMIS

Job description

Mendip Vale Medical Group are looking for further Patient Co-ordinators to join our team, as we expand in our friendly and innovative practices serving over 90,000 patients within our 11 functional patient sites in North Somerset, Bristol, South Gloucester, and Bath, Swindon and Wiltshire (BSW)

As a Patient Co-ordinator you will assist and signpost patients to the most appropriate service or healthcare professional in a courteous, efficient and effective way.

Main duties of the job

Working as part of a team the post-holder will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

The Patient Co-ordinator will develop good working relationships with:

• GP, nurses and other surgery staff

Key Responsibilities:

• To support the Patient Services Manger in the delivery of safe and efficient responses to patient requirements.
• Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests.
• Making of appointments by telephone and at the reception desk, using a computerised system.
• Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.
• Checking and completion of tasks as appropriate.
• Creation of new patient records.
• Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
• Maintain accurate records.

About us

As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.

Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west

Job responsibilities

To assist patient with their enquiries so as to be able to direct them to the most appropriate service or healthcare professional in order to meet their needs in a courteous, efficient and effective way.

Managing the expectations of patients, their carers or guardians to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.

The succesful candidate will be responsible for:

Working in our telephone hub, being the first contact to our patient enquiries and appointment booking requests.

Making of appointments by telephone and at the reception desk, using a computerised system.

Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required.

Checking and completing tasks as appropriate.

Creating of new patient records.

Controlling all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.

Maintaining accurate records.

Person Specification

Experience

• Experience in reception / customer service focused roles .
• Experience of reception / admin duties within Primary Care.
• Use of patient records systems (EMIS).

Qualifications

• GCSE in English and Maths at Grade C or above, or equivalent experience.
• Evidence of continued learning/personal development in relevant field
• NVQ3 in Administration or equivalent or working towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,224 to £25,713 a yearActual salary will be pro rata based on agreed working hours.