Patient Access Coordinator (25.5h) - Calm & Caring

Confidential; Greater London; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Detailed training from day one

Structured induction and ongoing team/

Weekly 1:1 meetings during probation

Career progression opportunities

Supportive team environment

Job summary

Progressive GP Group of Practices is seeking a Patient Co-ordinator at St Georges, Weston-Super-Mare. You will be the first point of contact, guiding patients to the right services and managing bookings with a calm, patient-focused approach.

The role emphasizes detailed training, structured induction, and opportunities to develop within a large, supportive GP group across multiple sites.

Qualifications

• GCSE English and Maths (or equivalent)
• Experience in a customer-facing role
• Strong communication skills
• Commitment to delivering excellent service
• Desirable knowledge of EMIS or patient record systems

Responsibilities

• Be the first point of contact for patients contacting the practice
• Help patients access the most appropriate healthcare service
• Manage appointment requests and bookings
• Provide excellent customer service both over the phone and face-to-face
• Support patients with enquiries and administrative requests
• Create and maintain accurate patient records
• Process correspondence and documentation
• Work closely with GPs, nurses and other healthcare professionals
• Help ensure patients receive a safe, efficient and positive experience

Skills

Customer service

Excellent communication

Organised

Calm under pressure

Computer literacy

Education

GCSE English and Maths

Tools

EMIS (Desirable)

Job description

Progressive GP Group of Practices is seeking a Patient Co-ordinator at St Georges, Weston-Super-Mare. You will be the first point of contact, guiding patients to the right services and managing bookings with a calm, patient-focused approach.

The role emphasizes detailed training, structured induction, and opportunities to develop within a large, supportive GP group across multiple sites.