Patient Services Administrator

Surrey Downs Health & Care Partnership; Epsom; On-site; GBP 18,000 - 26,000; Full time

Job summary

Surrey Downs Health and Care is seeking a full-time Patient Service Administrator to provide high-quality administrative support across Community Services. The role involves handling referrals, liaising with clinicians, patients, and referrers, and covering clinic receptions as needed.

The team operates 8am–8pm on a rota basis, delivering efficient admin services and coordinating workloads within a multidisciplinary team to ensure smooth service delivery.

Qualifications

• Experience in clinical administration and referrals handling.
• Ability to work across rota shifts 8am–8pm.
• Good communication with patients and staff.
• Experience with telephone helpline services.

Responsibilities

• Work within Single Point of Access and part of the wider clinical administration team to deliver an efficient and cost effective administrative service across the Community Services division.
• Provide a high quality efficient administration service to clinicians, team leaders and clinical managers across services within their site.
• Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner.
• Work with telephonic equipment and software used to support the Referral Management.
• Work within the Community to cover clinic receptions, when required.
• Provide a high quality customer care first point of contact service.
• Working with small delegated team of administrators delivering specific services.
• Contribute to the review & evaluation of administrative systems and procedures and associated policies.

Skills

Administrative skills

Customer service

Telephone handling

Liaising with clinicians

Tools

Electronic referrals system

Job description

Surrey Downs Health & Care

Surrey Downs Health and Care Single Point of Contact is a centralised centre for all Community referrals within the Surrey Downs area. We are looking for a full time highly motivated Patient Service Administrator who will provide high quality administrative support. This will include liaising with clinicians, clients, referring parties and other administrative staff. You will be working as part of a large and friendly team of varied professions, and you will be part of the team which is responsible for all administration duties for the services including referrals into the service via electronic database, telephone, website, text and email.

The team covers the operational hours between 8am to 8pm, and working times will be arranged to cover the service needs on a rota basis.

• Work within Single Point of Access and part of the wider clinical administration team to deliver an efficient and cost effective administrative service across the Community Services division.
• Provide a high quality efficient administration service to clinicians, team leaders and clinical managers across services within their site to support the smooth running of clinical services.
• Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner
• Work with telephonic equipment and software used to support the Referral Management.
• Work within the Community to cover clinic receptions, when required.
• Provide a high quality customer care first point of contact service. This may involve the delivery of reception or telephone helpline services as well as in the support of clinicians to co- ordinate their clinical workload.
• Working with small delegated team of administrators delivering specific services such as clinic reception, hospital out-patient clinic reception, ward admissions, general administration, as appropriate to the business unit.
• Contribute to the review & evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.

Surrey Downs Health and Care (SDHC) deliver care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.

Surrey Downs Health And Care Has a Track Record Of Providing Person Centric Care That Goes Beyond Organisational Boundaries To Do What Is Best For The Individual. This Partnership Includes

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• Epsom and St Helier’s University Hospitals NHS Trust
• Surrey Council County

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

For further details / informal visits contact:

Name: Tracey Pritt

Job title: SPA and Specialist Services Support Manager

Email address: [e-mail]

Telephone number: 07918 476 830