Patient Services Lead – Reception & Admin

Trinity Medical Centre; Wakefield; On-site; GBP 21,000 - 25,000; Full time

Job summary

Trinity Medical Centre in Wakefield is seeking a friendly, professional receptionist to join our busy GP practice. You will be the first point of contact for patients, visitors, and healthcare professionals, delivering a high standard of customer service and patient care in a fast-paced environment.

The role combines reception, administrative, and telephone duties, including booking and amending appointments, handling a high volume of calls, maintaining accurate records, and signposting patients

Qualifications

• Experience in GP reception or medical admin preferred.
• Excellent communication and organisational skills.
• Commitment to patient care and data protection.

Responsibilities

• Provide a welcoming and professional reception service to patients and visitors.
• Manage incoming and outgoing telephone calls, handling enquiries efficiently and courteously.
• Book, amend, and cancel patient appointments using the practice system.
• Accurately record and update patient information.
• Process administrative tasks, correspondence and prescription requests.
• Signpost patients to the most appropriate clinician or service.
• Maintain confidentiality at all times in line with data protection requirements.
• Collaborate with colleagues to support day-to-day operation of the practice.
• Undertake other duties as required by the Practice Management Team.

Skills

Reception duties

Telephone handling

Customer service

Administrative tasks

Tools

Practice management system

Job description

Trinity Medical Centre in Wakefield is seeking a friendly, professional receptionist to join our busy GP practice. You will be the first point of contact for patients, visitors, and healthcare professionals, delivering a high standard of customer service and patient care in a fast-paced environment.

The role combines reception, administrative, and telephone duties, including booking and amending appointments, handling a high volume of calls, maintaining accurate records, and signposting patients