Healthcare Administration Officer – Front Desk & Records

NHS; Coventry; On-site; GBP 21,000 - 27,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust (UHCW) is seeking an Administration Officer to join our City of Coventry Health Centre Site. You will support high-quality patient care through efficient admin, handling enquiries, maintaining records and coordinating appointments in a busy healthcare setting.

We value organisation, proactive communication and the ability to work well both independently and as part of a team.

Qualifications

• Excellent communication skills and the ability to handle enquiries professionally.
• Strong organisational skills with attention to detail and accuracy.
• Able to work both independently and as part of a team.
• Proactive approach with good time management and prioritisation.

Responsibilities

• Welcome visitors and provide first point of contact.
• Manage enquiries and direct to appropriate colleagues.
• Maintain manual and electronic filing systems and databases.
• Input and update patient and department data in IT systems.
• Produce monthly department reports and disseminate information.
• Support training of new team members on Trust systems.
• Process incoming/outgoing post and distribute as needed.
• Prioritise daily tasks to meet timescales.
• Provide cover when colleagues are absent.
• Contribute to service improvement initiatives.

Skills

Communication skills

Organised

Attention to detail

Team player

Proactive

Independent worker

Tools

Trust IT systems

Job description

University Hospitals Coventry and Warwickshire NHS Trust (UHCW) is seeking an Administration Officer to join our City of Coventry Health Centre Site. You will support high-quality patient care through efficient admin, handling enquiries, maintaining records and coordinating appointments in a busy healthcare setting.

We value organisation, proactive communication and the ability to work well both independently and as part of a team.