GP Front Desk & Patient Care Coordinator

Coventry And Rugby GP Alliance; Coventry; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

NHS pension scheme

Enhanced maternity leave

Paternity leave

Blue Light Discounts

Employee Assistance Network

Internal Awards

Exclusive Discounts

Job summary

Coventry And Rugby GP Alliance is seeking a friendly receptionist to be the first point of contact for patients, visitors and callers. You will support appointment management, admin duties and maintain accurate information within the practice.

The role emphasises high-quality customer service, teamwork and adherence to approved protocols. Benefits include NHS pension access and enhanced leave options for eligible staff.

Qualifications

• Experience in customer service is preferred.
• Ability to triage calls and manage appointments.
• Comfort handling a variety of enquiries with sensitivity.

Responsibilities

• Greet patients, visitors and callers in a friendly, courteous manner.
• Process appointment requests and triage calls to prioritise actions.
• Distribute hand-written repeat prescriptions to patients.
• Direct patients to the appropriate service or healthcare professional.
• Assist with data collection and maintain accurate information systems.
• Follow approved practice procedures and protocols.

Skills

Customer service

Telephone handling

Front desk admin

Job description

Coventry And Rugby GP Alliance is seeking a friendly receptionist to be the first point of contact for patients, visitors and callers. You will support appointment management, admin duties and maintain accurate information within the practice.

The role emphasises high-quality customer service, teamwork and adherence to approved protocols. Benefits include NHS pension access and enhanced leave options for eligible staff.