NHS Administration Officer — Patient Services

UHCW; Coventry; Presencial; GBP 23 000 - 28 000; Tempo integral

Resumo da oferta

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking an Administration Officer to join our City of Coventry Health Centre Site. You will provide professional administrative support, manage enquiries, maintain records, coordinate appointments and meetings, and support colleagues across a busy healthcare environment.

We are looking for an organised, proactive individual with clear communication, attention to detail, and the ability to work independently and in a team.

Qualificações

• Basic numeracy and literacy qualifications.
• NVQ 2 in Customer Care or equivalent or willing to work towards.
• Experience in a customer facing role.
• NHS or Public Sector experience.
• Experience of working in a busy administration environment.
• Knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

Responsabilidades

• Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
• Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.
• Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate
• Communicate with staff, patients and/or external organisations using appropriate methods
• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested
• Utilise Trust IT systems, ensure all relevant patient data is collected and input accurately in line with Trust guidelines
• Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department
• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos)
• Assist with training new team members in Trust operational systems and department procedures
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly
• Prioritise daily tasks to achieve timescales set
• Provide appropriate cover in the absence of other members of the team
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement

Conhecimentos

Clear communication

High accuracy

Prioritisation & organisation

Data tracking

Formação académica

NVQ 2 in Customer Care or equivalent

Ferramentas

Microsoft Office (Outlook, Word, Excel)

Descrição da oferta de emprego

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking an Administration Officer to join our City of Coventry Health Centre Site. You will provide professional administrative support, manage enquiries, maintain records, coordinate appointments and meetings, and support colleagues across a busy healthcare environment.

We are looking for an organised, proactive individual with clear communication, attention to detail, and the ability to work independently and in a team.