Patient Services Front Desk Administrator

NHS Professionals; Harlow; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay rates

24/7 support

Bank shifts across trusts

My Bank shift portal

Training and development opportunities

Holiday allowance

NHS pension scheme

Job summary

NHS Professionals is recruiting a Front of House Administrator at Princess Alexandra Hospital, Harlow. This on-site role involves greeting patients and visitors, directing them to the right departments and handling mail and records with care.

The position requires friendly, organised individuals with strong communication skills and an ability to remain calm in busy environments. NHS experience is helpful but not essential.

Qualifications

• Previous experience in a customer-facing, reception, administration or similar role.
• Good communication and interpersonal skills.
• A friendly and professional manner.
• Good organisational skills and attention to detail.

Responsibilities

• Welcoming and assisting patients, visitors and colleagues in a friendly and professional manner.
• Directing people to the appropriate departments, services or location.
• Collecting, sorting and distributing incoming and outgoing post.
• Scanning, filing and maintaining accurate administrative records.
• Providing general administrative support to the team.
• Responding to queries and helping people find the information or support they need.
• Identifying and reporting any issues or concerns to the appropriate team member.
• Working closely with colleagues to ensure the front‑of‑house area operates smoothly.
• Maintaining a professional and helpful approach at all times.

Skills

Customer-facing

Administration

Excellent communication

Organised

Teamwork

Education

Level 3 qualification

Tools

Microsoft Office

Job description

NHS Professionals is recruiting a Front of House Administrator at Princess Alexandra Hospital, Harlow. This on-site role involves greeting patients and visitors, directing them to the right departments and handling mail and records with care.

The position requires friendly, organised individuals with strong communication skills and an ability to remain calm in busy environments. NHS experience is helpful but not essential.