Patient Administrator & Front Desk Signposting

Cambs LMC Ltd; Cambridge; Remote; GBP 21,000 - 25,000; Full time

Job summary

Cherry Hinton Medical Practice in Cambridge is seeking a proactive Patient Administrator to support the clinical team and manage front-douse responsibilities. You will signpost patients, book appointments and handle clerical tasks with a friendly, patient-focused approach.

The role covers data entry, processing prescriptions, triage bookings, and liaison with secondary care and community providers. A GCSE level qualification and customer service experience are essential.

Qualifications

• GCSE level or equivalent
• Customer Service Qualification
• Experience working in a busy environment with the public

Responsibilities

• Provide a front of house first point of contact for patients in the reception area
• Greet patients and signpost to appropriate services
• Book appointments and process information to support clinical teams
• Answer incoming calls and transfer or resolve requests
• Process repeat prescription requests and Accurx Online Triage bookings
• Enter and read SNOMED CT code data from clinical letters
• Data entry of new and temporary registrations and maintain patient records
• Provide clerical support and cover for secretarial tasks as required
• Maintain health and safety compliance and secure storage of records

Job description

Cherry Hinton Medical Practice in Cambridge is seeking a proactive Patient Administrator to support the clinical team and manage front-douse responsibilities. You will signpost patients, book appointments and handle clerical tasks with a friendly, patient-focused approach.

The role covers data entry, processing prescriptions, triage bookings, and liaison with secondary care and community providers. A GCSE level qualification and customer service experience are essential.