Administrator/Receptionist

Central and North West London NHS Foundation Trust; Greenhill; On-site; GBP 21,000 - 25,000; Full time

Job summary

Central and North West London NHS Foundation Trust is seeking an Administrator/Receptionist for The Mental Health Centre in Harrow, London. You will be the first point of contact, delivering professional front-of-house service and a range of administrative support to clinical teams.

The role involves managing reception, appointments, and records, coordinating room bookings, and liaising with Estates to ensure safe, efficient service delivery. Occasional work at other Trust locations is expected.

Qualifications

• Must possess strong front-of-house and customer service orientation.
• Excellent communication skills and ability to maintain confidentiality and patient care.
• Calm under pressure with ability to manage competing demands in a busy healthcare setting.

Responsibilities

• Provide a professional front-of-house service for patients, visitors and staff.
• Manage reception duties: handle enquiries, monitor access, book appointments, maintain records.
• Deliver administrative support to clinical teams; process referrals and coordinate room bookings.
• Liaise with Estates and Facilities; escalate issues and conduct safety checks.
• Take site responsibilities as Nominated Fire Officer and ensure health and safety procedures.

Skills

Front-of-house

Customer service

Discretion/confidentiality

Communication skills

Tools

SystmOne

Room bookings

Job description

We are seeking a motivated and professional Administrator/Receptionist to join our team at Mental Health Centre in borough of Harrow in London. This is a pivotal role providing a welcoming and efficient front-of-house service for patients, visitors, and staff, while ensuring the effective day-to-day running of the Harrow Inpatient Older People's and Healthy Ageing (OPHA) team, Ellington Ward, Mental Health Team.

As the first point of contact, you will create a calm, compassionate, and professional environment for those accessing our services. The role combines reception duties with a wide range of administrative support to clinical teams, including managing appointments, maintaining accurate records, coordinating room bookings. You will liaise with patients, clinical colleagues, managers, and external agencies to ensure services are delivered safely and efficiently.

This role is well-suited to someone who is organised, approachable, and confident in managing competing demands in a busy healthcare setting. You will need excellent communication skills, a strong focus on confidentiality and patient care, and the ability to remain calm under pressure.

You will be expected to uphold the Trust's values and provide flexible support to meet the needs of the service, including occasionally working at other Trust locations.

• Provide a professional front-of-house service at The Mental Health Centre, acting as the first point of contact for patients, visitors, and staff.
• Manage reception services, including handling enquiries, monitoring visitor access, booking appointments, and maintaining accurate records.
• Deliver a wide range of administrative support to clinical teams, such as processing referrals when needed, updating clinical systems (SystmOne), managing correspondence, and coordinating room bookings.
• Ensure the smooth day-to-day running of the site by liaising with Estates and Facilities, escalating issues, and conducting regular safety checks.
• Take on key site responsibilities as Nominated Fire Officer ensuring compliance with health and safety, fire safety, and emergency procedures.
• Oversee procurement and stock control of clinical and administrative supplies.
• Promote Trust values, professionalism, and a safe, supportive environment for both patients and staff, while engaging in personal development and service improvement initiatives.

Central and North West London NHS Foundation Trust (CNWL) is one of the largest and most diverse NHS trusts in the UK, providing physical and mental health services across London, Milton Keynes, Surrey, and beyond. We are proud of our reputation for innovation, quality, and compassionate care. Our staff are our greatest asset, and we are committed to supporting their wellbeing, learning, and development.