Administrator/Receptionist

Transformation Unit; London Borough of Harrow; Híbrido; GBP 31.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Flexible working options

Descripción de la vacante

CNWL NHS Foundation Trust is seeking an Administrator/Receptionist for the Mental Health Centre in Harrow, London. This role provides a welcoming front‑of‑house service for patients, visitors and staff, supporting the OPHA team and Ellington Ward.

You will handle reception tasks, manage appointments and records, coordinate room bookings, and liaise with clinical teams and external agencies while upholding confidentiality and patient care in a flexible NHS environment.

Formación

• Experience of front-of-house administration in a healthcare setting.
• Excellent communication and confidentiality.
• Proficiency with clinical systems (e.g., SystmOne) is desirable.

Responsabilidades

• Provide a professional front-of-house service for patients, visitors and staff.
• Manage reception services: enquiries, visitor access, appointments and records.
• Deliver admin support to clinical teams: referrals, records, room bookings and correspondence.

Conocimientos

Front-of-house

Reception duties

Administrative support

Communication

Herramientas

SystmOne

Descripción del empleo

Main area Admin Grade NHS AfC: Band 3 Contract Permanent: Full-time Hours Full time - 37.5 hours per week (Mon-Fri) Job ref 333-J-HA-0767

Employer Central and North West London NHS Foundation Trust Employer type NHS Site Mental Health Centre, Northwick Park Hospital Town Harrow Salary £30,630 - £32,346 per annum inc HCAS Salary period Yearly Closing 16/11/2026 23:59

NHS AfC: Band 3

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Job overview

We are seeking a motivated and professional Administrator/Receptionist to join our team at Mental Health Centre in borough of Harrow in London. This is a pivotal role providing a welcoming and efficient front-of-house service for patients, visitors, and staff, while ensuring the effective day-to-day running of the Harrow Inpatient Older People’s and Healthy Ageing (OPHA) team, Ellington Ward, Mental Health Team.

As the first point of contact, you will create a calm, compassionate, and professional environment for those accessing our services. The role combines reception duties with a wide range of administrative support to clinical teams, including managing appointments, maintaining accurate records, coordinating room bookings. You will liaise with patients, clinical colleagues, managers, and external agencies to ensure services are delivered safely and efficiently.

This role is well-suited to someone who is organised, approachable, and confident in managing competing demands in a busy healthcare setting. You will need excellent communication skills, a strong focus on confidentiality and patient care, and the ability to remain calm under pressure.

You will be expected to uphold the Trust’s values and provide flexible support to meet the needs of the service, including occasionally working at other Trust locations.

Main duties of the job

• Provide a professional front-of-house service at The Mental Health Centre, acting as the first point of contact for patients, visitors, and staff.
• Manage reception services, including handling enquiries, monitoring visitor access, booking appointments, and maintaining accurate records.
• Deliver a wide range of administrative support to clinical teams, such as processing referrals when needed, updating clinical systems (SystmOne), managing correspondence, and coordinating room bookings.
• Ensure the smooth day-to-day running of the site by liaising with Estates and Facilities, escalating issues, and conducting regular safety checks.
• Take on key site responsibilities as Nominated Fire Officer ensuring compliance with health and safety, fire safety, and emergency procedures.
• Oversee procurement and stock control of clinical and administrative supplies.
• Promote Trust values, professionalism, and a safe, supportive environment for both patients and staff, while engaging in personal development and service improvement initiatives.

Working for our organisation

Central and North West London NHS Foundation Trust (CNWL) is one of the largest and most diverse NHS trusts in the UK, providing physical and mental health services across London, Milton Keynes, Surrey, and beyond. We are proud of our reputation for innovation, quality, and compassionate care. Our staff are our greatest asset, and we are committed to supporting their wellbeing, learning, and development.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.