Customer Service & Data Entry Specialist - Call Centre

TipTopJob; Huntingdon; On-site; GBP 26,000 - 32,000; Full time

Job summary

Ross Care in Cambridge/Peterborough Huntingdon site is seeking an experienced call centre & data entry administrator to support the Operations Manager. You will handle high volumes of telephone calls, input data accurately, and coordinate with engineering field staff to ensure timely repairs.

This fixed-term role runs 40 hours per week, 8:30 to 17:00, Monday to Friday, with a salary of £12.83 per hour. Based at the Huntingdon site, it carries confidentiality and equality obligations.

Qualifications

• Minimum 2 years proven experience of call handling.
• Minimum 2 years proven experience of data entry.
• Accuracy at record keeping.
• IT skills with ability to use in-house systems.

Responsibilities

• Answering telephone in a high activity call centre environment and verify information.
• Inputting and retrieving data from the in-house computer system.
• Provide product information and assistance to callers.
• Coordinate with field engineers and pass on relevant information for emergency repairs.
• Contribute to a team environment and uphold confidentiality and equality policies.
• Escalate unresolved issues and respond to customer needs promptly.

Skills

Call handling

Data entry

Record keeping accuracy

IT skills

Tools

In-house computer system

Job description

Ross Care in Cambridge/Peterborough Huntingdon site is seeking an experienced call centre & data entry administrator to support the Operations Manager. You will handle high volumes of telephone calls, input data accurately, and coordinate with engineering field staff to ensure timely repairs.

This fixed-term role runs 40 hours per week, 8:30 to 17:00, Monday to Friday, with a salary of £12.83 per hour. Based at the Huntingdon site, it carries confidentiality and equality obligations.