Patient Care Coordinator & Administrative Specialist

NHS Jobs; Wroughton; On-site; GBP 17,000 - 22,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an experienced reception and admin assistant to support patient services across clinics and front desk operations. You will process patient requests, manage appointments, and handle medical records with care.

You will liaise with GPs, nurses, and other teams to coordinate clinics, support recall systems, and ensure compliance with QOF and other contractual requirements. Strong communication and accuracy are essential.

Responsibilities

• Process patient requests for medical support, admin or general care appointments via Systm Connect (online form), phone or reception front desk.
• Filing and pulling medical records; operate surgery computer and telephone system.
• Action patient referrals and liaise with hospital departments and other care providers regarding patients.
• Document coding; actioning practice emails and safeguarding administration.
• Support the achievement of Quality and Outcomes Framework (QOF), Enhanced Services, and other contractual requirements.
• Attend Patient Services Team meetings and assist with development and improvement of reception and administrative processes.

Job description

Oxford University Hospitals NHS Foundation Trust is seeking an experienced reception and admin assistant to support patient services across clinics and front desk operations. You will process patient requests, manage appointments, and handle medical records with care.

You will liaise with GPs, nurses, and other teams to coordinate clinics, support recall systems, and ensure compliance with QOF and other contractual requirements. Strong communication and accuracy are essential.