Medical Receptionist

Beaconsfield Medical Practice; Brighton; On-site; GBP 20,000 - 23,000; Full time

Job summary

Beaconsfield Medical Practice in Brighton is seeking a dedicated Medical Receptionist to join our busy team. The role focuses on delivering a welcoming, efficient front desk service and supporting day-to-day operations of a large GP practice serving almost 14,000 patients.

You will work with GPs, nurses and admin staff to ensure smooth patient flow, accurate records and timely responses to enquiries while upholding high standards of confidentiality and patient care.

Qualifications

• Experience in front desk or reception environments.
• Strong customer service and communication skills.
• Good organisational skills and ability to handle confidential information (GDPR).

Responsibilities

• Act as the first point of contact for patients, visitors and healthcare professionals.
• Answer incoming calls and manage patient enquiries.
• Support appointment booking and triage using the System Connect model.
• Process registrations and maintain accurate patient records.
• Assist with prescriptions and related administrative tasks.
• Ensure confidentiality and data protection at all times.
• Collaborate with the team to provide efficient patient services.

Job description

Beaconsfield Medical Practice is looking to recruit an enthusiastic, professional and patient-focused Medical Receptionist to join our busy and supportive team. We are a well-established GP practice serving a patient population of just under 14,000 patients in the Preston Park area of Brighton. As a member practice within a successful and established Primary Care Network (PCN), we are committed to delivering high-quality, accessible healthcare to our local community. The successful candidate will become part of a large multidisciplinary team, working alongside GPs, nurses, pharmacists, healthcare assistants, administrative staff, secretaries and management colleagues. This is an excellent opportunity for an individual who enjoys working with people, thrives in a fast-paced environment, and is committed to providing outstanding customer service and patient care. The successful candidate will be responsible for providing a welcoming and efficient reception service while supporting the smooth day-to-day running of the practice.

Key responsibilities include:

• Acting as the first point of contact for patients, visitors, and healthcare professionals.
• Managing incoming telephone calls and patient enquiries.
• Supporting the booking and management of appointments through our System Connect total triage model.
• Processing appointment requests and directing patients to the most appropriate service.
• Supporting new patients with registrations Assisting with maintaining accurate patient records.
• Processing prescriptions and supporting administrative workflows where appropriate.
• Handling confidential information in accordance with GDPR and NHS information governance requirements.
• Working collaboratively with colleagues to provide an efficient and effective patient service.

Main Duties

• To greet patients at the front desk (Ground Floor, 3rd & 4th Floors) and manage all queries effectively whilst maintaining patient confidentiality.
• Manage all patient enquiries courteously via telephone and in person
• Support patients to access & complete the online appointment request forms for GP appointments
• Support triaging GP to process GP appointment requests efficiently signposting patient to the most appropriate appointment
• Book appointments for Practice nurse, HCAs and Phlebotomist
• Process any administrative tasks associated with Role Action incoming tasks via the clinical system
• Support new patients to register with the practice
• Process repeat prescription requests in accordance with Practice guidelines
• Monitor incoming emails to the practice email account
• Ensure that all messages/information is correctly relayed and in a timely manner
• Clear rooms after surgeries
• Check waiting area tidy
• Maintain confidentiality at all times
• Assist in maintaining high levels of infection control
• To have a thorough knowledge of all Practice procedures/adhere to protocol
• Maintain up to date knowledge of other patient services i.e. extended access, pharmacy first and urgent treatment centres
• Maintain up to date knowledge of NHS App and other patient online services

Other Duties

• Provide holiday/sickness cover for reception
• Attend training courses and meetings as required to ensure you have the skills and information to carry out the role effectively
• Assist Admin team with Quality Outcome Framework (QOF)