Patient Services Coordinator – Pharmacy & Clinics

Smarta Healthcare; Cardington; On-site; GBP 18,000 - 24,000; Full time

Job summary

Smarta Healthcare is a Bedford-based healthcare provider seeking a general support professional to assist daily pharmacy operations, patient services and project work. You will ensure accurate PMR records, respond to patient inquiries, and coordinate with care homes, hospitals and GP services to maintain smooth patient care.

The role requires good English, strong organisational skills and the ability to use Microsoft Office.

Qualifications

• GCSE English and Maths grade C or above or equivalent.
• Good English written skills and customer service presence.
• Basic Maths and IT literate; able to use Microsoft Products.

Responsibilities

• Maintain Patient Medication Records (PMR) ensuring patient safety and data protection.
• Answer telephone calls; identify medicine related problems and escalate.
• Liaise with Care Homes, Hospitals, GP enquiries.
• Manage prescription management for patients and care homes.
• Support clinic bookings and backend office operations.
• Assist in keeping products and pricing for website up to date.
• Set up services and assist with internal projects.
• Direct patients to waiting areas and manage appointment flow.

Skills

Customer service

Telephone skills

Data entry

Attention to detail

Organisational skills

Time management

Communication

Education

GCSE English and Maths (C or above)

Tools

Microsoft Office

Job description

Smarta Healthcare is a Bedford-based healthcare provider seeking a general support professional to assist daily pharmacy operations, patient services and project work. You will ensure accurate PMR records, respond to patient inquiries, and coordinate with care homes, hospitals and GP services to maintain smooth patient care.

The role requires good English, strong organisational skills and the ability to use Microsoft Office.