Patient Services Administrator

Smarta Healthcare; Cardington; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Smarta Healthcare is a Bedford-based healthcare provider seeking a general support professional to assist daily pharmacy operations, patient services and project work. You will ensure accurate PMR records, respond to patient inquiries, and coordinate with care homes, hospitals and GP services to maintain smooth patient care.

The role requires good English, strong organisational skills and the ability to use Microsoft Office.

Qualifications

• GCSE English and Maths grade C or above or equivalent.
• Good English written skills and customer service presence.
• Basic Maths and IT literate; able to use Microsoft Products.

Responsabilités

• Maintain Patient Medication Records (PMR) ensuring patient safety and data protection.
• Answer telephone calls; identify medicine related problems and escalate.
• Liaise with Care Homes, Hospitals, GP enquiries.
• Manage prescription management for patients and care homes.
• Support clinic bookings and backend office operations.
• Assist in keeping products and pricing for website up to date.
• Set up services and assist with internal projects.
• Direct patients to waiting areas and manage appointment flow.

Connaissances

Customer service

Telephone skills

Data entry

Attention to detail

Organisational skills

Time management

Communication

Formation

GCSE English and Maths (C or above)

Outils

Microsoft Office

Description du poste

Smarta Healthcare is a fast paced, growing company that operates in the Healthcare sector based in Bedford. Established in 2015, an award winning company Smarta Healthcare has grown with the ever-changing healthcare industry and the access to health services that patients have today.

By joining Smarta Healthcare you will be a part of the fundamental infrastructure needed to deliver excellent patient services. All of our roles require you to have an innovative thought process, a willingness to learn new skills and the want to be in charge of your own career by taking ownership of the role you are completing.

Purpose:

To provide general support with daily pharmacy operations, projects and patient services to ensure safe, accurate and timely supply for prescribed medications. To provide general assistance to the team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Qualifications:

• GCSE English and Maths grade C or above or equivalent.

Key Responsibilities:

• To accurately maintain Patient Medication Records (PMR) to ensure patient safety and in accordance with data protection requirements.
• First call of contact for answering telephone calls to identify medicine related problems or queries and bring these to the attention of the Pharmacist or Operations Manager.
• Liaising with Care Homes, Hospitals, GP enquiries.
• Maintain email enquiries and respond accordingly
• To manage Prescription Management for patients and care homes.
• Managing private clinic booking and back office.
• To support the management of enquiries that Patient Services administration is well organised to support the efficient operation of all Pharmacy and Healthcare services.
• Maintain the payment for customers for prescription and updating Accounts Team
• To liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary care
• To run clinic lists and any necessary reports from the Clinic computer system
• Manage logistics for deliveries to put in to Delivery Tracking system
• Assist to keep the products and pricing for website
• Asist the team for setting up services and other internal projects.
• To be responsible for receiving and booking patients using the computer system and software for their appointments, and to direct them to the appropriate waiting area, and if necessary to advise on running time.

Required skills / qualities include:

• Good English written skills, good customer service skills, telephone skills
• Basic Maths and IT Literate able to use Microsoft Products
• High attention to details and accuracy and must be able to use own initiative
• Good organisational and time management skills
• Good communication skills and handling people with sensitivity and understanding
• Data entry skills and multitask