Patient Experience Coordinator

NHS Jobs; Henley-on-Thames; On-site; GBP 21,000 - 27,000; Full time

Job summary

Nettlebed Surgery is seeking a Patient Services Coordinator (including Relief Receptionist/Administrator) to support the practice team. You will assist patients in person, by phone or email, manage the appointments system and help with clerical duties to keep the service running smoothly.

Responsibilities include handling patient enquiries, processing prescriptions, maintaining EMIS/Docman records and supporting safeguarding, confidentiality and health and safety policies.

Qualifications

• Experience in front-line reception or admin support within a healthcare setting.
• Ability to handle inquiries via email, phone and in person.
• Competence with medical records systems and data entry.

Responsibilities

• Assist patients with enquiries via email, phone, in writing or in person.
• Open up/lock up and maintain security of the practice premises.
• Maintain the appointments system and help with clinic arrangements.
• Process repeat prescriptions and ensure correct patient registrations.

Skills

Customer service

Administration

Data entry

Phone handling

Tools

EMIS

Docman

Choose and Book

Job description

Nettlebed Surgery is seeking a Patient Services Coordinator (including Relief Receptionist/Administrator) to support the practice team. You will assist patients in person, by phone or email, manage the appointments system and help with clerical duties to keep the service running smoothly.

Responsibilities include handling patient enquiries, processing prescriptions, maintaining EMIS/Docman records and supporting safeguarding, confidentiality and health and safety policies.