Patient Services Coordinator—GP Receptionist (4-site)

Brookside Group Practice; Winnersh; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

5 weeks annual leave

NHS pension

Cycle to work

Private health care

NHS employee discount

Free onsite parking

Training events

Job summary

Brookside Group Practice is seeking a GP Receptionist to join the Patient Services Team across four practice sites in the area. The role is 28 hours per week, Monday to Friday, with no remote working and a busy call centre that requires compassion, empathy, and flexibility.

Full training is provided. You will support the clinical team to ensure smooth patient access and contribute to a supportive, patient‑focused environment.

Qualifications

• GCSE grade A-C in English and Maths.
• Minimum of 2 years' experience in an administrative or customer facing role.
• Experience in reception and call centre environments.
• Experience in a healthcare setting.
• Understand the importance of strict confidentiality when dealing with patient and company information.
• Fluent in English both written & spoken; able to relay information accurately.

Responsibilities

• To work as part of the Patient Services Team in providing an efficient and caring front-line service to patients and other callers to the practice.
• Please refer to the uploaded Job Description for further details.

Skills

Confidentiality

Clear communication

Team player

Multi-tasking

Flexible schedule

Education

GCSE English and Maths

Job description

Brookside Group Practice is seeking a GP Receptionist to join the Patient Services Team across four practice sites in the area. The role is 28 hours per week, Monday to Friday, with no remote working and a busy call centre that requires compassion, empathy, and flexibility.

Full training is provided. You will support the clinical team to ensure smooth patient access and contribute to a supportive, patient‑focused environment.