GP Receptionist (Patient Services Team Member)

Brookside Group Practice; Winnersh; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

5 weeks annual leave

NHS pension

Cycle to work

Private health care

NHS employee discount

Free onsite parking

Training events

Job summary

Brookside Group Practice is seeking a GP Receptionist to join the Patient Services Team across four practice sites in the area. The role is 28 hours per week, Monday to Friday, with no remote working and a busy call centre that requires compassion, empathy, and flexibility.

Full training is provided. You will support the clinical team to ensure smooth patient access and contribute to a supportive, patient‑focused environment.

Qualifications

• GCSE grade A-C in English and Maths.
• Minimum of 2 years' experience in an administrative or customer facing role.
• Experience in reception and call centre environments.
• Experience in a healthcare setting.
• Understand the importance of strict confidentiality when dealing with patient and company information.
• Fluent in English both written & spoken; able to relay information accurately.

Responsibilities

• To work as part of the Patient Services Team in providing an efficient and caring front-line service to patients and other callers to the practice.
• Please refer to the uploaded Job Description for further details.

Skills

Confidentiality

Clear communication

Team player

Multi-tasking

Flexible schedule

Education

GCSE English and Maths

Job description

GP Receptionist (Patient Services Team Member)

Are you looking for a change in employment? Would youlike to do a job that makes a difference?

How about joining our friendly, hardworking PatientServices Team?

All you need for this varied, exciting role is:

Compassion - our role is to serve the patients

Empathy - we need to be able to listen

Flexibility - it's not a 'clock on clock off' role

Willing to work within a team as well as beingable to manage your own work

Patient Services cover 4 practice sites under BrooksideGroup Practice along with a busy call centre, so the work and shifts arevaried. Full, thorough training is given so no experience isneeded, just a 'can do' attitude and a willingness to learn.

Please note, this role is for 28 hours per week, over 4-5 days, Monday to Friday and is not available for remote working.

Benefits include:

5 weeks annual leave

Practice wide training events at least 4 times per year

Practice wide social events twice a year and various other health and wellbeing events including sports and activities

NHS pension, Cycle to work scheme, Private health care plan, NHS employee discount and free onsite parking

If you think this role is for you and can work 25-30 hours over a 5 day week, we look forward to hearing from you.

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We recommend applying early to avoid disappointment.

Main duties of the job

To work as part of the Patient Services Team in providingan efficient and caring front-line service to patients and other callers to thepractice. Also, to give appropriatesupport to the clinical team to enable them to see patients effectively intheir surgeries, and to the whole practice team so that the Practice purposecan be furthered by everyone.

Please refer to the uploaded Job Description for furtherdetails

About us

The Practice serves approximately 31,000 patients from our 4 surgeries in Earley, Lower Earley, Winnersh and Wilderness Road.

Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement and enable staff to grow in their individual development. We, therefore, spend a lot of time investing in team meetings and communication across the organisation. We are a member of Berkshire West Clinical Commissioning Group.

We recently won the HSJ (Health Services Journal) Digital Award for our innovative work we've done to refine our triage processes and model of care.

Job responsibilities

To work as part of thePatient Services Team in providing an efficient and caring front-line serviceto patients and other callers to the practice.

Please refer to the uploaded Job Description for further details

Person Specification

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Minimum of 2 years' experience of working in an administrative or customer facing role
• Experience of working in a reception and call centre
• Experience of working in a healthcare setting

Skills

• Understand the importance of strict confidentiality when dealing with any patient and company information
• To be able to relay information correctly and precisely by all the means available (Fluent in English both written & spoken).
• Have the ability to work as part of a team
• To be able to multi-task
• Be flexible in terms of timetable and tasks