Multisite Clinical Receptionist – Patient‑Centered Care

eMed; City of Westminster; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary £28,808 pro rata

Annual leave 27 days pro rata

Pension 5% employer contribution

Life Insurance 4x base salary

Healthcare plan

Eye care vouchers

Enhanced parental leave pay

Headphone allowance

Job summary

GP at Hand is an NHS GP practice offering 24/7 digital-first care across London clinics. We are seeking a full-time Clinical Receptionist to deliver high-quality reception and administrative support at Canary Wharf, Euston, Victoria, Wimbledon, and Fulham clinics.

The role is 40 hours per week on a rotating shift, Monday to Saturday 7:30am–8:00pm, on-site. You will be the first point of contact for patients and clinicians, handle enquiries, manage bookings, stock, and documentation, and help

Qualifications

• Experience in a patient-facing role or healthcare environment is desirable.
• Strong customer service with a patient-centric approach.
• Excellent verbal and written communication skills.
• Able to multi-task in a busy clinic setting.

Responsibilities

• Welcome patients and visitors in a professional and friendly manner.
• Act as main point of contact for the clinic location.
• Manage the reception area for smooth operation of the clinic.
• Handle calls and provide admin support as scheduled.
• Assist with registrations, referrals and document processing.
• Schedule and reschedule appointments and manage bookings.
• Maintain stock and liaise with courier for samples.
• Ensure a clean, welcoming clinic environment and uphold safety standards.
• Encourage patients to leave online reviews to support the clinic's presence.

Skills

Reception experience

Public contact

Verbal communication

Written communication

Job description

GP at Hand is an NHS GP practice offering 24/7 digital-first care across London clinics. We are seeking a full-time Clinical Receptionist to deliver high-quality reception and administrative support at Canary Wharf, Euston, Victoria, Wimbledon, and Fulham clinics.

The role is 40 hours per week on a rotating shift, Monday to Saturday 7:30am–8:00pm, on-site. You will be the first point of contact for patients and clinicians, handle enquiries, manage bookings, stock, and documentation, and help