Patient Services Coordinator – GP Practice Admin

St. Martin’s Gate Surgery; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

St Martin's Gate Surgery is seeking a Patient Coordinator to join our administrative team in a busy GP practice. You will provide essential secretarial support, manage referrals, and maintain electronic records to ensure timely access to care.

The role focuses on processing referrals, typing clinical correspondence, and assisting clinicians and reception staff with everyday administrative tasks in a supportive, patient-centered environment.

Qualifications

• Previous administrative experience in a busy environment.
• Excellent written and verbal communication skills.
• Good IT/typing skills including Microsoft Office applications.

Responsibilities

• Manage secretarial task inboxes and email correspondence.
• Type and format clinical letters and other correspondence.
• Process and manage EMIS/eRS workflows accurately.
• Support urgent referrals and referral pathways administration.
• Communicate with patients regarding referrals, appointments and queries.
• Liaise with hospitals, community services and other healthcare providers.
• Maintain accurate patient records per practice policies and information governance.

Skills

Administrative experience

Communication skills

Attention to detail

Prioritisation

Education

Business Admin NVQ

Tools

EMIS Web

Docman

NHS e-Referral Service (eRS)

Job description

St Martin's Gate Surgery is seeking a Patient Coordinator to join our administrative team in a busy GP practice. You will provide essential secretarial support, manage referrals, and maintain electronic records to ensure timely access to care.

The role focuses on processing referrals, typing clinical correspondence, and assisting clinicians and reception staff with everyday administrative tasks in a supportive, patient-centered environment.