Patient Services & Admin Coordinator (General Practice)

NHS Jobs; West of England; On-site; GBP 21,000 - 32,000; Full time

Job summary

NHS Jobs is seeking a General Practice Administration Assistant (Patient Assistant Team) to provide cross-organisational support within the practice. The role includes greeting patients, handling queries, updating records, and coordinating across IT systems such as EMIS and AccuRx.

The post requires strong customer service, confidentiality, and the ability to adapt to changing work patterns. Training and development in governance and data handling are expected.

Qualifications

• Experience with strict confidentiality and clinical governance.
• Very good IT skills and proficiency with Microsoft Office.
• Excellent literacy with verbal and written communication.
• Able to adapt to changing work environments and hours.
• Ability to work with multiple teams and take initiative.
• Up-to-date statutory and mandatory training records.

Responsibilities

• Meeting, greeting and signposting patients.
• Update patient records using EMIS, Docman and AccuRx.
• Assist patients with NHS App and Klinik appointment system.
• Book nurse appointments and manage cancellations/rescheduling.
• Support cross-organisational teams with Administrative tasks.
• Maintain and process information governance documentation.

Skills

Resilience

Collaboration

IT skills

Microsoft Office

Communication

Tools

EMIS

Docman

AccuRx

Job description

NHS Jobs is seeking a General Practice Administration Assistant (Patient Assistant Team) to provide cross-organisational support within the practice. The role includes greeting patients, handling queries, updating records, and coordinating across IT systems such as EMIS and AccuRx.

The post requires strong customer service, confidentiality, and the ability to adapt to changing work patterns. Training and development in governance and data handling are expected.