Patient Services Coordinator GP Practice

NHS Jobs; Sheerness; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

NHS Jobs is seeking a motivated receptionist to join a GP practice in the United Kingdom. You will handle incoming calls, book triages and appointments, assist GPs as a chaperone when required, and ensure a smooth front-desk service for patients and visitors.

You will participate in mandatory training, maintain patient records, process referrals, and handle general enquiries with clear communication while upholding strict confidentiality and data protection across all duties.

Qualifikationen

• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work as part of a patient-facing team.

Aufgaben

• Answer telephones, triage, and book appointments.
• Assist GP as chaperone when required.
• Complete referrals to community nursing teams.
• Provide an efficient reception service for patients and visitors.
• Manage enquiries, explain procedures, and arrange new and follow-up appointments.
• Divert calls and take messages with accurate detail.
• Process repeat prescriptions and ensure collection within 48 hours.
• Explain charges for private services.
• Update and file patient records accurately.
• Uphold confidentiality and data protection across duties.

Kenntnisse

Communication skills

Confidentiality

Team collaboration

Jobbeschreibung

NHS Jobs is seeking a motivated receptionist to join a GP practice in the United Kingdom. You will handle incoming calls, book triages and appointments, assist GPs as a chaperone when required, and ensure a smooth front-desk service for patients and visitors.

You will participate in mandatory training, maintain patient records, process referrals, and handle general enquiries with clear communication while upholding strict confidentiality and data protection across all duties.