Patient Services Navigator - GP Reception & Admin

St John’s Way Medical Centre; London Borough of Islington; On-site; GBP 22,000 - 28,000; Full time

Job summary

St John's Way Medical Centre in Islington is seeking a Patient Services Coordinator to join the reception and admin team. You will welcome patients, handle calls and digital queries, and help keep appointments, records, and inboxes moving smoothly.

Experience in NHS settings and GP practices is essential, along with GCSE English and Maths (A–C). You will be part of a team, maintain confidentiality and handle diverse admin tasks with professionalism.

Qualifications

• GCSE English and Maths at grade A to C.
• Experience in NHS and GP practice.
• Experience in reception, administration or a patient-facing role.

Responsibilities

• Welcome patients and visitors, answer calls and respond to queries in person and digitally.
• Manage appointment requests, registrations and updates to patient records.
• Process incoming post, emails, clinical documents and digital inboxes, including Accurx and ERS.
• Review administrative tasks, gather information and resolve routine queries within agreed procedures.
• Escalate clinical or urgent concerns appropriately.
• Process referrals, Advice and Guidance requests, prescription requests and delegated reports or forms.
• Check non-NHS work for completeness and record chargeable work.
• Support clinicians and colleagues with data entry, scanning, filing and other administrative work.

Skills

Communication

Organisation

IT Skills

Attention to detail

Prioritising

Calm under pressure

Confidentiality

Teamwork

Education

GCSE English & Maths (A–C)

Tools

Accurx

ERS

Job description

St John's Way Medical Centre in Islington is seeking a Patient Services Coordinator to join the reception and admin team. You will welcome patients, handle calls and digital queries, and help keep appointments, records, and inboxes moving smoothly.

Experience in NHS settings and GP practices is essential, along with GCSE English and Maths (A–C). You will be part of a team, maintain confidentiality and handle diverse admin tasks with professionalism.