PCN Care Coordination Specialist

NHS Jobs; Wellington; On-site; GBP 24,000 - 32,000; Full time

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking an administrative coordinator to support PCN services and programmes. You will assist with planning, day-to-day operations and project delivery while maintaining records and handling enquiries from patients and healthcare professionals.

The role emphasises patient access, care coordination and collaboration with partner organisations to improve outcomes and experience for priority groups.

Qualifications

• Experience in administrative coordination within healthcare settings is preferred.
• Strong organisational and data management skills.

Responsibilities

• Provide administrative and coordination support across a range of PCN services and programmes.
• Assist with the planning, organisation and day-to-day operation of designated PCN services.
• Support the implementation and ongoing delivery of service developments, projects and transformation initiatives.
• Maintain service records, activity data and documentation to support safe and effective service delivery.
• Respond to enquiries from patients, practices, healthcare professionals and partner organisations in a timely and professional manner.
• Support the coordination of clinics, appointments, meetings, events and service-related activities as required.
• Monitor actions and support delivery of agreed objectives and priorities across PCN programmes.
• Support patients to access appropriate health, care and community services in line with identified needs.
• Assist in coordinating care and support for identified patient cohorts, helping to improve access, outcomes and patient experience.
• Work collaboratively with PCN staff, member practices and external organisations to support integrated care delivery.
• Signpost patients to community, voluntary sector and support services where appropriate.
• Maintain accurate patient records and update relevant systems in accordance with organisational policies and procedures.

Job description

Shrewsbury and Telford Hospital NHS Trust is seeking an administrative coordinator to support PCN services and programmes. You will assist with planning, day-to-day operations and project delivery while maintaining records and handling enquiries from patients and healthcare professionals.

The role emphasises patient access, care coordination and collaboration with partner organisations to improve outcomes and experience for priority groups.