Patient Care Navigator

NHS Jobs; Tees Valley; On-site; GBP 20,000 - 23,000; Full time

Job summary

NHS Jobs in the Tees Valley area is seeking a receptionist to support a multidisciplinary team. You will welcome patients, manage the appointment system, and handle calls and messages to keep the clinic running smoothly.

The role involves signposting, data entry for registrations, and assisting with eConsults and communications with external services. Strong organisational and customer service skills are essential for delivering efficient frontline care.

Responsibilities

• Maintaining and monitoring the practice appointment system.
• Process telephone and requests for eConsults.
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Read code data on Systm One.
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into the patients healthcare records as necessary.
• Direct requests for information (e.g., SAR, insurance/solicitors letters and DVLA forms) to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all clinical staff with general tasks as requested.
• Supporting patients using the eConsult system.

Job description

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Primary Responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• a. Maintaining and monitoring the practice appointment system.


• b. Process telephone and requests for eConsults.


• c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately


• d. Signpost patients to the correct service


• e. Initiating contact with and responding to, requests from patients, team members and external agencies


• f. Read code data on Systm One


• g. Photocopy documentation as required


• h. Data entry of new and temporary registrations and relevant patient information as required


• i. Input data into the patients healthcare records as necessary


• j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team


• k. Manage all queries as necessary in an efficient manner


• l. Carry out system searches as requested


• m. Maintain a clean, tidy, effective working area at all times


• n. Monitor and maintain the reception area and notice boards


• o. Support all clinical staff with general tasks as requested


• p. Supporting patients using the eConsult system