Booking Administrator

Bolton NHS Foundation Trust; Lancashire; On-site; GBP 19,000 - 23,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking a Clerical Officer to provide efficient administrative support to clinical and operational teams at the Royal Bolton Hospital and community sites. You will manage patient-related administration, referrals, appointments, and maintain accurate electronic records while handling phone and email enquiries with a strong focus on confidentiality and patient care.

Working across NHS settings, you will contribute to waiting list management in line with national

Qualifications

• Experience providing administrative support to clinical and operational teams.
• Experience processing referrals and booking appointments.
• Experience maintaining electronic patient records in line with NHS standards.
• Excellent telephone and email handling and data confidentiality.

Responsibilities

• Provide efficient administrative support to clinical and operational teams.
• Process referrals, book appointments, and manage patient records.
• Support waiting list management in line with NHS policies.
• Deliver high-quality customer service and maintain patient confidentiality.

Skills

Customer service

Communication

Organisation

Job description

Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.

Full time 37.5 hours per week. Permanent post.

The Clerical Officer provides efficient and effective administrative support to clinical and operational teams within Bolton NHS Foundation Trust, ensuring the smooth delivery of patient services. The role involves managing patient-related administration, including processing referrals, booking appointments, maintaining accurate electronic patient records, handling telephone and email enquiries, and supporting waiting list management in line with NHS policies and national standards. Working collaboratively with multidisciplinary teams, the Clerical Officer helps ensure patients receive timely care while maintaining confidentiality, delivering excellent customer service, and contributing to the Trust's commitment to high-quality, patient-centred care. To see the main duties of the job, please refer to the job description and person specification of the Booking Administrator role. We have a long and proud history of caring for generations of local people and can trace our roots all the way back to 1814 with the first hospital in Bolton - the Bolton Dispensary in the town centre. Bolton NHS Foundation Trust was formed in 2008 and, in 2011, we became an integrated provider with community health services joining the trust. Covering a catchment area that also incorporates parts of Bury, Wigan and Salford, we deliver hospital and community based services from the Royal Bolton Hospital in Farnworth and from 20 health centres across Bolton, to a catchment population of 310,000+ people. The Royal Bolton Hospital is a major hub within Greater Manchester for women's and children's services and is the busiest single ambulance-receiving site in Greater Manchester. We're structured in four clinical divisions - Community Services, Families and Diagnostics, Medicine, and Surgery and are led by a Board of Directors. As an NHS Foundation Trust we're accountable to our members and have a Council of Governors to represent the views of patients, public, staff and partners. Buildings, names and models of care have changed over the centuries, but one thing has remained constant and is prevalent among our 6,718 staff members: the enduring commitment to providing the best health and care for the people of Bolton.

For further details / informal visits contact: Name: Charlotte Emmison Job title: Deputy Operational Business Manager Email address: [e-mail] Telephone number: 01204 390972