Booking Administrator

Transformation Unit; Farnworth; Remote; GBP 21,000 - 25,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking a Clerical Officer to provide efficient administrative support for clinical and operational teams. You will handle referrals, book appointments, maintain electronic patient records, and respond to telephone and email enquiries with a patient-centred approach.

The role requires strong organisational skills, attention to detail, and the ability to work flexibly across locations within Bolton and Farnworth.

Qualifications

• GCSE Maths and English at A-C/9-4 or equivalent.
• Minimum 4 GCSEs (A*-C) including Maths/English.
• Formal qualification in word processing, spreadsheets or databases.

Responsibilities

• Provide efficient administrative support to clinical and operational teams.
• Process referrals and book patient appointments.
• Maintain accurate electronic patient records and handle enquiries.
• Support waiting list management in line with NHS policies.

Skills

Grammar and spelling

Organisational skills

Prioritisation

Communication skills

Telephone manner

Flexibility

Education

GCSEs in Maths (A-C/9-4)

GCSEs in English (A-C/9-4)

Minimum 4 GCSEs A*-C

Word processing/ spreadsheets/ databases qualification

Tools

Microsoft Word

Windows

Job description

Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.

Full time 37.5 hours per week. Permanent post.

The Clerical Officer provides efficient and effective administrative support to clinical and operational teams within Bolton NHS Foundation Trust, ensuring the smooth delivery of patient services. The role involves managing patient-related administration, including processing referrals, booking appointments, maintaining accurate electronic patient records, handling telephone and email enquiries, and supporting waiting list management in line with NHS policies and national standards. Working collaboratively with multidisciplinary teams, the Clerical Officer helps ensure patients receive timely care while maintaining confidentiality, delivering excellent customer service, and contributing to the Trust's commitment to high-quality, patient-centred care.

Main duties of the job

To see the main duties of the job, please refer to the job description and person specification of the Booking Administrator role.

Working for our organisation

We have a long and proud history of caring for generations of local people and can trace our roots all the way back to 1814 with the first hospital in Bolton – the Bolton Dispensary in the town centre.

Bolton NHS Foundation Trust was formed in 2008 and, in 2011, we became an integrated provider with community health services joining the trust. Covering a catchment area that also incorporates parts of Bury, Wigan and Salford, we deliver hospital and community based services from the Royal Bolton Hospital in Farnworth and from 20 health centres across Bolton, to a catchment population of 310,000+ people.

The Royal Bolton Hospital is a major hub within Greater Manchester for women’s and children’s services and is the busiest single ambulance-receiving site in Greater Manchester. We’re structured in four clinical divisions – Community Services, Families and Diagnostics, Medicine, and Surgery and are led by a Board of Directors. As an NHS Foundation Trust we’re accountable to our members and have a Council of Governors to represent the views of patients, public, staff and partners.

Buildings, names and models of care have changed over the centuries, but one thing has remained constant and is prevalent among our 6,718 staff members: the enduring commitment to providing the best health and care for the people of Bolton.

Detailed job description and main responsibilities

To see the main duties of the job, please refer to the job description and person specification of the Booking Administrator role.

Person specification

Qualifications

• A-C or 9-4 in GCSE Maths
• A-C or 9-4 in GCSE English
• Minimum of 4 GCSEs (Grades A* to C)
• Formal qualifications in the use of word processing, spreadsheets and/or databases

Experience

• Dealing with the public
• Working with clinical staff

Skills

• Good grammar and spelling
• Organisational skills
• Ability to prioritise
• Excellence communication skills and interpersonal skills
• Telephone manner
• Ability to work flexibly

Knowledge

• Knowledge of Microsoft word and windows
• LE2.2 knowledge

Other

• Pleasant, enthusiastic and ability to use initiative
• Ability to prioritise workload
• Team player
• Flexibility in working hours
• Able to adapt to change
• Proven record of good attendance
• Ability to work in different locations

The vision of this Trust is to be recognised by the people of Bolton and beyond as an excellent provider of health and care services and a great place to work. We are striving to attract, recruit and retain high calibre skilled staff which reflect our communities. We are an inclusive employer who trains and develops our staff in a positive learning environment.

We thrive on cultivating cultural architecture, if you have the right skills, attitudes and behaviours, in line with our Trust values, we welcome and appreciate the diversity you bring to our organisation.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.