Booking Administrator

Bolton Nhs Foundation Trust; Farnworth; On-site; GBP 20,000 - 26,000; Full time

Job summary

Bolton NHS Foundation Trust is seeking a Clerical Officer to provide efficient administrative support to clinical and operational teams. You will handle patient referrals, book appointments, maintain electronic records, answer phones and emails, and assist with waiting list management in line with NHS policies.

We emphasise confidentiality and high-quality customer service as essential to ensuring timely patient care across hospital and community settings within the trust.

Job description

The Clerical Officer provides efficient and effective administrative support to clinical and operational teams within Bolton NHS Foundation Trust, ensuring the smooth delivery of patient services. The role involves managing patient-related administration, including processing referrals, booking appointments, maintaining accurate electronic patient records, handling telephone and email enquiries, and supporting waiting list management in line with NHS policies and national standards. Working collaboratively with multidisciplinary teams, the Clerical Officer helps ensure patients receive timely care while maintaining confidentiality, delivering excellent customer service, and contributing to the Trust's commitment to high-quality, patient-centred care.

Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.

Bolton NHS Foundation Trust was formed in 2008 and, in 2011, we became an integrated provider with community health services joining the trust. Covering a catchment area that also incorporates parts of Bury, Wigan and Salford, we deliver hospital and community based services from the Royal Bolton Hospital in Farnworth and from 20 health centres across Bolton, to a catchment population of 310,000+ people.

The Royal Bolton Hospital is a major hub within Greater Manchester for women's and children's services and is the busiest single ambulance-receiving site in Greater Manchester. We're structured in four clinical divisions - Community Services, Families and Diagnostics, Medicine, and Surgery and are led by a Board of Directors. As an NHS Foundation Trust we're accountable to our members and have a Council of Governors to represent the views of patients, public, staff and partners.

Buildings, names and models of care have changed over the centuries, but one thing has remained constant and is prevalent among our 6,718 staff members: the enduring commitment to providing the best health and care for the people of Bolton.