Patient Services Assistant: Admin & Patient Inquiry Support

United Lincolnshire Hospitals Nhs Trust; Swineshead; On-site; GBP 21,000 - 27,000; Full time

Job summary

United Lincolnshire Teaching Hospitals NHS Trust is seeking an administrative support worker to assist across the Patient Services Hub. The role includes handling general patient enquiries, coordinating information flow, and supporting phone and email inboxes for patients, the public, and healthcare providers.

You will use Patient Services Hub information systems for recording and reporting clinical and performance data and ensure timely information is provided to patients and internal teams.

Qualifications

• Provides administrative support across Patient Services Hub departments.
• Supports answering general patient enquiries (e.g. appointment/admissions queries).
• Uses Patient Services Hub information systems for recording and reporting clinical and performance data.

Responsibilities

• Supports management and actioning of Patient Services Hub inboxes for patients, wider public and other healthcare providers.
• Supports management and actioning of Patient Services Hub inboxes for internal communication (e.g. from other Patient Services Hub departments and wider Trust and Group departments).
• Works to reporting deadlines and escalates issues to the Patient Services Hub management team as required.
• Adheres to Elective Access Policy and STAGS guidelines.

Job description

United Lincolnshire Teaching Hospitals NHS Trust is seeking an administrative support worker to assist across the Patient Services Hub. The role includes handling general patient enquiries, coordinating information flow, and supporting phone and email inboxes for patients, the public, and healthcare providers.

You will use Patient Services Hub information systems for recording and reporting clinical and performance data and ensure timely information is provided to patients and internal teams.