Patient Services Assistant Band 2

United Lincolnshire Hospitals Nhs Trust; Swineshead; On-site; GBP 21,000 - 27,000; Full time

Job summary

United Lincolnshire Teaching Hospitals NHS Trust is seeking an administrative support worker to assist across the Patient Services Hub. The role includes handling general patient enquiries, coordinating information flow, and supporting phone and email inboxes for patients, the public, and healthcare providers.

You will use Patient Services Hub information systems for recording and reporting clinical and performance data and ensure timely information is provided to patients and internal teams.

Qualifications

• Provides administrative support across Patient Services Hub departments.
• Supports answering general patient enquiries (e.g. appointment/admissions queries).
• Uses Patient Services Hub information systems for recording and reporting clinical and performance data.

Responsibilities

• Supports management and actioning of Patient Services Hub inboxes for patients, wider public and other healthcare providers.
• Supports management and actioning of Patient Services Hub inboxes for internal communication (e.g. from other Patient Services Hub departments and wider Trust and Group departments).
• Works to reporting deadlines and escalates issues to the Patient Services Hub management team as required.
• Adheres to Elective Access Policy and STAGS guidelines.

Job description

To provide administrative support across Patient Services Hub departments. To support the answering of general patient enquiries., To provide administrative support across Patient Services Hub departments. To support the answering of general patient enquiries (e.g. appointment/admissions queries). To ensure patients receive all relevant information in a timely accurate and effective way. To support the management and actioning of Patient Services Hub inboxes for patient, wider public and other healthcare providers emails. To support management and actioning of Patient Services Hub inboxes for internal communication (e.g. from other Patient Services Hub departments and wider Trust and Group departments). To use Patient Services Hub information systems for the recording and reporting of clinical and performance data in accordance with the Trust's and wider Group's IT Strategy. To work to reporting deadlines and escape any issues to the Patient Services Hub management team, as required.

• The post holder will agree to follow procedures and protocols such as the Elective Access Policy and Standard Trust Administration Guidelines (STAGS).
  Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services. Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust. Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county. This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations. The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).