NHS Service Support Administrator – Flexible Hours

United Lincolnshire Teaching Hospitals NHS Trust; Lincoln; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

NHS Pension

Free on-site parking

Job summary

United Lincolnshire Teaching Hospitals NHS Trust is seeking a Service Support Administrator (Band 3) to join our Children and Young People Services administration team in Lincoln. The role supports clerical and administrative tasks across pathways, managing appointments and patient communications.

You will work full time, 37.5 hours per week, performing a variety of secretarial duties, aiming to maintain high standards of patient experience and timely information flow within the Trust.

Qualifications

• Level 3 vocational qualification in a relevant subject or equivalent.
• Level 3 Word processing or typing qualification or equivalent.
• Proficient with MS Office (Word/Excel/Outlook) and patient data handling.

Responsibilities

• Manage waiting lists to ensure timely access to appointments.
• Schedule, monitor, and manage appointments for patients.
• Provide patients with accurate information regarding appointments and respond to enquiries.
• Maintain effective communication between patients and clinical teams.
• Record, update, and report patient data using Trust systems.
• Audio typing and transcribing reports and minutes.
• Identify and escalate operational issues to line management.
• Support service performance by meeting reporting deadlines.

Skills

Communication skills

Organisational skills

Administrative experience

Education

Level 3 vocational qualification

Level 3 Word processing/typing qualification

Tools

Excel

Word

Outlook

Job description

United Lincolnshire Teaching Hospitals NHS Trust is seeking a Service Support Administrator (Band 3) to join our Children and Young People Services administration team in Lincoln. The role supports clerical and administrative tasks across pathways, managing appointments and patient communications.

You will work full time, 37.5 hours per week, performing a variety of secretarial duties, aiming to maintain high standards of patient experience and timely information flow within the Trust.