Patient Services & Records Clerk

University Hospitals of Leicester NHS Trust; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a personable administrative assistant to support patient administration and frontline reception across our campuses in Leicester. You will register patients, manage case notes, and ensure accurate records and timely communications with the clinical teams.

The role requires good English, basic computer skills, and the ability to work calmly under pressure as part of a busy, multidisciplinary team.

Qualifications

• Good standard of written and spoken English.
• Basic computer skills.
• Experience working with the general public.
• Ability to cope in stressful and demanding situations.
• Commitment to confidentiality and discretion.
• Able to prioritise and work in a multi-disciplinary team.
• Caring and compassionate approach.

Responsibilities

• Use trust IT systems to reflect patient movements and keep demographics up to date.
• Register new patients and liaise with medical records for case notes.
• Attach patient labels to documents and complete admission/discharge sheets.
• Merge paper notes and support clinical coding with comprehensive records.
• Ensure discharge summaries and lab results are correctly filed.
• Receptionist duties and first point of contact for staff and visitors.
• Pass messages to patients and relay updates to clinical teams.
• Maintain professional communication and confidentiality at all times.

Skills

Communication

Time management

Multitasking

Confidentiality

Initiative

Compassionate

Job description

University Hospitals of Leicester NHS Trust is seeking a personable administrative assistant to support patient administration and frontline reception across our campuses in Leicester. You will register patients, manage case notes, and ensure accurate records and timely communications with the clinical teams.

The role requires good English, basic computer skills, and the ability to work calmly under pressure as part of a busy, multidisciplinary team.